Template table name is getting messed up when I move my Kb article template to other instance

PriyanshuVerma1
Tera Expert

Hey everyone,

 

I am facing a weird issue, I created a template but I captured it in update set when I finished the template. I was not capturing it from the moment i started making it. Screenshot of the template :

PriyanshuVerma1_0-1697738886470.png

 

Now when I move the update set to the other instance the template table name gets messed up

it shows up as : label [u_kb_template_application_handbook]. It removes the template name before square brackets and just put label instead of it. I don't know why this is happening.

I thought it is because i didn't capture the creating of article template since the first step in update set.

So I thought okay let's create from scratch again but now servicenow is not allowing me to use same name. Even if I delete the old template i get the same error : "An article template with the same name already exists. Enter a different name.

 

Please tell me how can i fix this either explain me how can I create a new template with same name or how to fix the old one during importing it in other instance

 

1 ACCEPTED SOLUTION

Bert_c1
Kilo Patron

Hi,

 

From my test of creating a new Article Template, the table was created. Seem updates related to that were not in your update set. And I can't seem to delete the one I created. But I can edit it.

View solution in original post

1 REPLY 1

Bert_c1
Kilo Patron

Hi,

 

From my test of creating a new Article Template, the table was created. Seem updates related to that were not in your update set. And I can't seem to delete the one I created. But I can edit it.