Find All Users With Backend Access

[MrDevanWright]

How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.

[Sandeep Rajput]

@MrDevanWright You need to first figure out the roles which grant the backend access and then you can run the report or you can use SPEntryPage redirection script to navigate them to portal view if they do not have the itil role. This way it will be easier to find the users who have backed access. 

[MrDevanWright]

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@Sandeep Rajput wrote:

You need to first figure out the roles which grant the backend access 

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That is quite exactly the issue. With how many roles are within ServiceNow OOB, and including nested roles that become inherited, it's very hard to nail down all the roles the provide backend access.

[Sandeep Rajput]

@MrDevanWright I did a small check on my PDI and tried to login with a user who didn't have any role assigned to them. To my surprise, a was able to use backend without any roles. Which clearly indicates that a user can access ServiceNow platform view without any role, unless specifically redirected via SPEntryPage, for more information please refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746730.

Hope this helps.

[Sandeep Rajput]

@MrDevanWright Did I address your questions? If yes then please mark the response an accepted solution.