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Knowledge Article Content Widget

hi I noticed in my PDI that the knowledge article content shows the "revised by" for some roles and "authored by" for other roles.  In my companys instance it always shows the "revised by" and I believe that we have an OOTB instance of the widget.  I...

alipia123 by Tera Contributor
  • 658 Views
  • 4 replies
  • 0 helpfuls

Resolved! Copying a change request is automatically creating change tasks.

When copying a Change Request from an existing one, it is also copying the change tasks from the original CR. How do I copy the Change Request without getting the Change tasks automatically getting populated too, at the time of creation? Please sugge...

ES26 by Tera Contributor
  • 653 Views
  • 5 replies
  • 4 helpfuls

sn_vul_vulnerable_item

what are the possible values for sysparm_query for the vulnerable_item table. I am looking for all the VIT's for a particular configuration item. I tried cmdb_ci.name=linuxsrv15 but it yields empty output.  There are 170 VIT's for this asset.  Please...

Navigator bar navigation tips

For all the new admins or people learning, I just want to post some tips shortcuts I use Navigate the platform. when you want to create a new record, you can search the Navigator bar for the module to take you there, for example, "incident", but when...

Global Search not working properly

Hey! I just upgraded a DEV instance for a customer but the Global Search is not working as expected, the main problem is that the global search gives you the opportunity to select in which workspace or app make the research, before the upgrade I was ...

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Import TEMPLATES with "errors"?

Hi, Today I downloaded 4 TEMPLATES to facilitate the bulk load of Groups and Users and, then, assign Roles and Users to Groups. The weird thing is that, while the Group TEMPLATE exhibited a CHOICE type field for LANGUAGE [in accordance with the Table...

PaulaAlejandra_0-1689105818665.png

Resolved! Homepage Deprecation - Service Catalog

Hi Sysadmins, The homepages are being deprecated in the Utah release. We have a homepage for the Service Catalog, we tried converting the homepage to a dashboard but we lose the search functionality for the Service Catalog in the dashboard. I tried o...

zynsn by Tera Expert
  • 1242 Views
  • 1 replies
  • 1 helpfuls

how to make report in dashboard act as interactive filter

HI Need help as i wanted to make a report in dashboard that is incidents created by month act as interactive filter  So that if for e.g i click on March incident created it shows me what was the priority of those incients , who they were assigned to ...

karan15 by Tera Contributor
  • 906 Views
  • 4 replies
  • 0 helpfuls