Implemented IP address control.I tried to check whether there was access using the PING command, but the request timed out regardless of the settings.Is it possible to check communication using the PING command?
Hi all, First, I apologize if this is the wrong forum to ask this. If it is, please let me know. Now to my question ... I'm changing careers and am wondering if ServiceNow Administrator is itself a full-time job or is it just one of many hats you we...
I understand that you specify the records you want to allow with records of type "Allow", butI am wondering how to set the IP address as a "Deny" record.I want to deny all IP addresses other than those I have allowed.
Hi all, does anyone know if it is possible to filter the list of preapproved standard change templates based on the logged in users assignment group? This is the list you get when you request to create a change. It opens landing page (UI page) 'Chan...
Hello,I am looking into making the STATE field on PROBLEMS read only when the record is closed. Obviously thats easy enough to do with UI POLICY or DATA POLICY but neither of those will stop people from editing the field through the LIST VIEW. I real...
New to ServiceNow and importing Data. I have a source data and want to only update field_b in the target table if field_a exists already in the target. However, I do not want to insert a new row if field_a does not exists in target. In the transf...
Hi, please suggest me what are the topics needs to be concentrated and how do I attempt ServiceNow admin fundamentals exam. I have attended session few months ago. but, as part of workload not able to attempt the exam immediately. need some suggest...
Hello, I'm trying to figure out a way where we can add a current Variable ${current.variables.variablename} to the subject line of a Workflow Notification for a catalog item to alert a certain amount of users. The message body is picking up the ${cur...
I'm trying to upgrade our SCCM plugin to the SG-SCCM. We have two SCCM servers, one for servers and one for workstations. We'll call them Server-SCCM and Client-SCCM. I've successfully configured both connections (no integrated authentication) and bo...
Hi all, As all of you know, service-now UI has changed since last upgrade or just before that.I have habituated to older UI view and hence I go to system properties, and find out the propertyglide.ui.polaris.experienceand make the value to false. The...
Hello everyone, We've granted access to the Case table for an integration user, limiting their permissions with the following roles: snc_external, sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.customer_case_manage...
We recently upgraded to Washington DC in our test instance, which I quickly discovered has a keyboard shortcut Ctrl + Shift + K that opens the Notifications panel. In Edge, this is also the "duplicate tab" shortcut, which I use very very frequently w...
Hi all, I would like to solve a problem we are facing about Agent Chat/Live Agent on CSM, as I do not have much experience on this subject. Here's the situation, what we need: -> Priority (By Number):(0 No chat)(1, first to attend)(2, if priority 1 ...
Hello! When clicking the "Create Problem Ticket" UI Action from Incident Record, Problem ticket is automatically created even if some mandatory fields in the Problem Ticket are not filled out (e.g Mandatory Assignment Group) This leaves the Problem T...
I recently deleted variables from a catalog item that had submissonsin the past to create new variables in variable set format. I was not smart and did not think about the previous values on the other catalog items that had been submitted and figured...