We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Why Approval For is empty?

Hello all, In the Approvals, when I check for a KB article the Configuration Item column is showing empty.But when I open the KB article and check, the Configuration Item field is filled with some CI but it is not showing in the list view of approval...

Lucky1_0-1704364120878.png
Lucky1 by Tera Guru
  • 2005 Views
  • 6 replies
  • 3 helpfuls

Set up a new Email Filter to ignore another email filter

Hello, Background to the issue: We have an external HR system which sends staff notifications through to ServiceNow. This was working perfectly up until the middle of December. An issue was identified yesterday where these emails are now getting clas...

Preparing for CSA Exam, Job Outlook?

Hello, I am preparing for the CSA Exam.  I recently completed the fundamentals course and the associate system admin learning path.  I took the exam the initial time immediately after I completed the fundamentals course.  I aced the sections covered ...

madisonn2 by Tera Contributor
  • 2086 Views
  • 8 replies
  • 4 helpfuls

Resolved! Activities getting executing twice

Hey Community, I have a weird issue going on in workflow. Activities are being executed twice. I am not sure y. Any inputs or guidance on this will be helpful

SnowUserDev by Tera Contributor
  • 1631 Views
  • 7 replies
  • 1 helpfuls

CSA exam prep

How much time it takes to prepare for the exam?  Any tips for studying for the exam?

how to send message on MS teams chat

need help as i noticed in flow designer that there is option to send chat message from flow designer however it asks for CHAT ID , does anyone know what chat ID we need to put in there to send message to MS teams ?  

karan15 by Tera Contributor
  • 1953 Views
  • 4 replies
  • 0 helpfuls

Resolved! New Topic Underneath Employee Taxonomy

Hello, I am trying to create a new Topic underneath the OOTB Employee Taxonomy.  I've created it, and ensured it has a child topic which also has a Quick Link associated with it:However, when I click 'Save' I am presented with this error: What am I s...

MichaelCreatura_0-1703692666746.png MichaelCreatura_2-1703692692196.png MichaelCreatura_3-1703692902035.png MichaelCreatura_4-1703692912775.png

How to create new related request for request form

HiHas any one guide me with Ui action I want to create new Ui action for Request form which should create new Request form like Child request For this I want to create custom Ui action like Related Request Please guide me with script and steps Like c...

Research_0-1702053029861.png
Research by Tera Guru
  • 1630 Views
  • 7 replies
  • 1 helpfuls

URL paramenter / Deep links

Using ServiceNow we usually use specific terms or keywords after the initial slash (/) in the URL to directly navigate to a particular page, is often referred to as "Deep Linking" or "URL parameters."Deep Linking allows users to access specific pages...

LuzAcosta by Tera Contributor
  • 2998 Views
  • 2 replies
  • 3 helpfuls

Resolved! Field type determination

I would like to perform processing only on fields of type "Date/Time". (server side script)I am thinking of storing all fields in an array and processing them, and only making judgments and processing in the case of date/time fields.Is there a way to...

bonsai by Mega Sage
  • 1289 Views
  • 3 replies
  • 1 helpfuls

Resolved! Get all the Child Incidents of a parent incident

Hi all, I have written a script in Scripts Background to get all the child incidents of a parent incident.My intention is to get the state value of both Parent and Child incidents and then check if the parent incident is resolved, then all the child ...

Lucky1 by Tera Guru
  • 3562 Views
  • 22 replies
  • 8 helpfuls