Flagging KB Articles - Does it Notify the Author?

[Peter B]

Hello Community,

I have a simple question. When you click on the "flag article" and type in the box your update and send it along, does it notify the author or do you have to create your own flow? What is the OOBE function supposed to be? Please dont refer me to the official documentation since I have already looked at it, thank you.

[Mike_R · Accepted solution]

OOTB it creates a Knowledge Feedback Task, assigns it to the author and sends and email to the author

[Mike_R]

Also, this only applies to feedback submitted through portal or workspace. Properties are managed here

[Peter B]

Thank you Mike. The screenshot was really helpful however I checked my settings against the screenshot and they are the same. Anywhere else I can check to see why notifications are not being sent?

[Peter B]

Hi Mike,

Thanks for responding to my question so quickly. So its not working like that for me. It is not sending any notifications and I checked the system outbox to confirm. Do you know what I can check to troubleshoot?