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KB Article record tagging

I have a filtered list view of "kb_knowledge" (stage=published, author=me) and I added the "Tags" column to the list view...but the tags I am adding to the records are not being "applied" (saved?) and just "fall off" when I refresh the list. This is ...

jMarshal by Mega Sage
  • 599 Views
  • 3 replies
  • 1 helpfuls

Migrating from MariaDB to RaptorDB Pro

Hello, we want to migrate from MariaDB to RaptorDB Pro. Are there any Pre Steps we have to consider?Any full step by step documentations for best practices? Does anyone has some experience in this and can share some information? thank you in advance

schuettep by Tera Contributor
  • 541 Views
  • 4 replies
  • 1 helpfuls

Resolved! I want to use the rejection comment within the workflow.

I want to copy the rejection comment for a requested item into a field in a separate table.Since the rejection comment is recorded in a "Journal" type field, retrieving it within a flow includes unwanted extra information.Is there a way to retrieve *...

bonsai by Mega Sage
  • 926 Views
  • 9 replies
  • 2 helpfuls

CSA Exam

Do cutoff passing marks differ to individual according to experince or is it same for all?

ashishashi6 by Tera Contributor
  • 411 Views
  • 3 replies
  • 0 helpfuls

Resolved! I want to set a default filter for the related list.

I would like to set up a filter to restrict the records displayed in a related list.Is this possible?Also, if another user removes the filter I set, is it possible to have the filter automatically re-applied when they view the same screen again?

bonsai by Mega Sage
  • 521 Views
  • 4 replies
  • 3 helpfuls

csa PREP

Hello everyone, I am new in servicenow and wants to know how long I should take to prepare for the exam after I receive a voucher.

PhillemonBS by Tera Contributor
  • 1546 Views
  • 11 replies
  • 0 helpfuls

Where are my community questions?

Hello I have posted a couple of time, a question about managing ServiceNow Entitled Apps. I'm not sure what happens to them as I don't seem to have visibility of them. Immediately after posting them it suggested they were pending approval. Not heard ...

Community Alums by Community Alums  
  • 1865 Views
  • 7 replies
  • 4 helpfuls

CSA exam

Hi I have studied e book and did udemy mock test fro CSA exam. I bought mock test from measure up also but still i  am not having that confidence in clearing the exam my question is do i need to study product documentation also in detail for clearing...

Resolved! Recurring Incident creation issue from Service Request.

Dear All,I am encountering an issue in ServiceNow where a recurring incident is being generated again and again despite of associated RITM already closed ,But the associated workflow is making the iterations again and again. Now provide me a backgrou...

SambitRath by Tera Contributor
  • 488 Views
  • 2 replies
  • 0 helpfuls