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Resolved! Unable to close Customer Actions in Security Center

Good morning,I am trying to close two overdue customer actions that are showing in Security Center. However the underlying tasks have already been completed or cancelled.The affected records are stored in the sn_critical_update table on both dev and ...

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Updating fields in portal form widgets

On the platform, when you update a record, the fields are automatically updated if the same record is viewed in another browser.However, the same process doesn't seem to work on the portal.Is there a way to tell if two users are updating the same rec...

bonsai by Mega Sage
  • 547 Views
  • 5 replies
  • 0 helpfuls

ServiceNow Remote Instance Spoke issue

The same issue as in the article below occurred. https://www.servicenow.com/community/developer-forum/create-or-update-remote-record-action-uniqueness-checkbox-cannot/m-p/3317741/page/2 I tried the solution suggested in the article above, but I can't...

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bonsai by Mega Sage
  • 217 Views
  • 1 replies
  • 0 helpfuls

Resolved! Lab 3.4.1 Clone an existing widget

Hi team,I'm working on Lab 3.4.1 and have run into an issue. Here's a summary:Goal: Clone the "Approvals" widget to a new widget called "Approval CD".Action: I successfully cloned the widget and commented out the required code as per the lab instruct...

ArjayC by Giga Contributor
  • 489 Views
  • 5 replies
  • 2 helpfuls

Hello World !

After being a silent user of the knowledge of the community, I have decided it is time to give back and collaborate more with the fellow sys admins. Hoping to solve queries and problems together.

Flow Designer-Social Media Management

Hello All, I have a doubt I am trying to complete ServiceNow Micro certs for Flow Designer,it saysNavigate to All > Social Media Management > Monitor.I do not have Social Media Management on my lab instance .How can I get it?I tried looking for it in...

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shevangi by Tera Contributor
  • 1989 Views
  • 13 replies
  • 5 helpfuls

Resolved! Application Navigator is Missing. Support chat not working.

I am new to ServiceNow. I just launched my first instance. The application navigator is missing. Also when I click on the profile icon dropdown, it is not opening the dropdown. This is extremely frustrating. What is wrong with my instance? Where is t...

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GlenA by Tera Contributor
  • 480 Views
  • 5 replies
  • 0 helpfuls

Resolved! Servicenow Impersonate Query

How can we check who has impersonated our instance over a period of time?Is there any way or any method to do access Impersonate counting's?

SH40171025 by Tera Contributor
  • 1514 Views
  • 7 replies
  • 3 helpfuls

Resolved! Cannot remove roles from user

Hello,I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 ...

Ulrika by Tera Expert
  • 5309 Views
  • 8 replies
  • 2 helpfuls

Resolved! CSA exam

I am yet to appear the CSA exam and would like to clear it in first attempt. Please advise the best approach that helps in clearing the exam as well as acquire the required knowledge, thank you in advance.

mohammedsye by Giga Contributor
  • 559 Views
  • 7 replies
  • 2 helpfuls