“System Administrator” updating the Case assignment/Assign to user
In ServiceNow HRSD Case Management, “System Administrator” changes/Updates the assignments/Assigne to user to another. Why?
Forum Posts
Change Managmenet no visible in "All" menu - Australia Instance
Hi Everyone, I'm not able to see the "Change" option under All menu for change managemet activities while using Australia Instance. However, If i search as "Change_request.list", the change requests page opens. Is there any way to add the "Change" op...
Resolved! How to Disable Platform Analytics Workspace
Please advise how to disable the Platform Analytics Workspace, as the documentation seems to completely fail to mention how to completely disable it and revert wholesale to pa_dashboard.do. To clarify, I want to disable "Platform Analytics" to where:...
Condition Based on User Group in Scheduled Report Email or Report
HI guys. I would like to know if it's possible to set a condition in the Scheduled Email of Report or in the Report, based on the groups the user belongs to. In my use case, I need the user to not receive the report if they are part of a specific g...
Automate the recovery task generation in BCM module within plans
Hi Community,I am currently working on the BCM (Business Continuity Management) module in ServiceNow and exploring ways to automate the generation of Recovery Tasks within Recovery Plans / BCP plans.Current requirement:- Whenever a new Recovery Plan ...
Resolved! Survey Column Values
Hello everyone, I have been working on the ability to report on our survey results in a more reader friendly format. I have created a database view to show all of the survey results in a single row and I have customized the column headers to reflect ...
Can you move the slider bar upwards?
It's inconvenient that the slider bar for moving items horizontally appears at the bottom when displaying a list in the portal.Is it possible to move the slider bar to the top of the list?It's just a hassle to scroll the screen every time to operate ...
Assessment Simulator Task 3 - Create and comment on a record - Failed
Followed all the guidelines, impersonated as platform user and added work notes and additional comments, still the task if faled. Gets a message as Did you add and post a comment?Cannot move to another task unless this section is completed. Kindly he...
Resolved! ServicenNow CSA Questions Doubt
This are some CSA question not able to get proper answer can someone please give me the correct answer with explanations, Why this is correct ans so I can understand the concept for my CSA exam. 1. An Administrator wants to review all the users havin...
Plugins
How do you install NOw Assit plugins
Resolved! Maximum number of connections to an instance
I'm trying to find out how many people can access an instance simultaneously.Is this defined anywhere?We anticipate many users accessing the instance during a failure.Would it be okay if around 400 people accessed it simultaneously?
Day in the life
What's it like as a sysadmin today with the AI tools being implemented?
the HHD is not installed my practice Lab instance.
The Infinit HHd is not in my practice lab instance.. Can anyone walk me through how to fix it so i can work on my lab tasks please?
Assessment Simulator Task 3 - Create and Comment on a Record
not sure how to move on from this task. I first created a task and added a comment and a work note. I then resolved this incident so I could start again. In my second attempt, I populated the fields and added a comment. I still can't validate the t...
ServiceNow admin
Hi, my Microsoft Teams Graph Spoke in my instance, does not install. what do I need to do?