Flagging KB Articles - Does it Notify the Author?

Peter B · ‎10-19-2022

Hello Community,

I have a simple question. When you click on the "flag article" and type in the box your update and send it along, does it notify the author or do you have to create your own flow? What is the OOBE function supposed to be? Please dont refer me to the official documentation since I have already looked at it, thank you.

Mike_R · ‎10-19-2022

OOTB it creates a Knowledge Feedback Task, assigns it to the author and sends and email to the author

Mike
* My Collection of ServiceNow Stuff *

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Mike_R · ‎10-19-2022

Is it creating the feedback task at least?

If so, check the notifications to see if they are active for that table

instaceName.service-now.com/sysevent_email_action_list.do?sysparm_query=collection%3Dkb_feedback_task&sysparm_view=

Mike
* My Collection of ServiceNow Stuff *

Peter B · ‎10-20-2022

Hello Mike,

Thanks for the continued support. Regarding your last response and screenshot, I am not showing any feedback tasks however the notifications for that table are active. Anything else I can check?

Swapnil Shirsik · ‎10-19-2022

Hi Peter,

Yes feedback task is created and the author is informed.

Please mark the answer as Helpful/Correct based on the impact.