Flow Designer comparison not working

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06-11-2025 05:25 AM
Hi Expects,
I have an issue with the comparison function, the variable comes up empty for some reason. I have ran out of tricks, please look at the attached Image of the RITM, flow execution and the flow configurations (all with the variable) in question.
RITM (Take a note of Parent RITM)
Execution Flow (take a note of step 5):
Flow (take note of step 5):
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06-11-2025 05:39 AM
did you check by adding log to see what came in that output for Get Catalog Variables->parent_ritm?
Also try to set that variable value in flow variable and then try to compare
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-19-2025 11:57 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-11-2025 07:00 AM
Hi @Kamva,
It seems ok to me. However I got some ideas...
Debugging tip 1: try to verify the value by adjusting the condition in the Step 5 to be "is not No" or another value than the Yes.
Instead of [RITM_parent] [is] [Yes] >>> [RITM_parent] [is not] [No] and if it is evaluated the same way or differently. That could give you some other ideas what else can be done about it...
Debugging tip 2: The test execution writes the "yes" value is a string, as you have it choice, could you use its sys id in the condition?
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