Flow Designer error message: MID Server

Marc_007 · ‎09-07-2023

Hello all,

Trying to get this resolved and so far I can not resolve this. Any help will be grat 🙂 The MID Server is up and running with no unresolved issues. See below:

Flow Designer: Operation(Retrieve XYZ mailbox Emails./end) failed with error: com.snc.process_flow.exception.ProcessAutomationException: Operation (Retrieve XYZ mailbox Emails.f12345.....) failed because no valid MID is available, Please check System Logs.

Hemanth M1 · ‎09-08-2023

Hi @Marc_007 ,

If your using Mid Server cluster, you got to pass MID server cluster sys_id through input or use script to return cluster sys_id as below

I assume you have added a MID Server which is up and running to the cluster.

var eccCluster = new GlideRecord("ecc_agent_cluster");
eccCluster.addQuery("name", "Mid Server Cluster name"); //replace "Mid Server Cluster name" with your cluster name
eccCluster.query();
while(eccCluster.next()){
    return eccCluster.sys_id;
}

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

Saurabh Gupta · ‎09-07-2023

Hi,

Make sure in the connection you have selected the valid mid server.

Thanks and Regards,

Saurabh Gupta

Marc_007 · ‎09-08-2023

Hello Saurabh,

Connection and server is valid. Thanks

Hemanth M1 · ‎09-07-2023

HI @Marc_007

May i know what flow is doing , is it a rest/SOAP , JDBC, etc...?, if your using Mid server (not the cluster), it expects mid server sys_id.

Need more info here....

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Marc_007 · ‎09-08-2023

Hello Hemanth,

Mid server is cluster. Rest, powershell, ibm and soap. sys id is there. thanks