Having trouble figuring out how to format the phone number field in the Data Source we use to update sys_user. We'd like to get the field to display in the format of (111) 222-3333 as it does when we manually update a user record. Have tried using j...
Dear esteemed experts,As a newcomer to the ServiceNow Partner Portal, I am currently attempting to gain access to our company's instances. Regrettably, I have encountered an issue where the system indicates that I need access privileges, and even our...
Workspace List shows duplicate 'modules' for each list. For example, The Compliance Library list shows two Authority Document selections and, when clicked, they show different 'lists.' Same with Citations, Control Objectives, etc. See attached sc...
Hello All, We have a requirement to send survey to user once a week for all his incident resolved in that week
In previous releases, we were able to navigate/begin guided tours via URL. We created an "ITSM Tickets" application menu with a "Fulfiller Tours" separator to group similar tours. Each tour had a module of Link type "URL (from Arguments)" which woul...
After UTAH upgrade, Admin was trying to add the admin role into user profile. the role has been added but it didnt show any error message like "user 'xx' without admin\security_Admin is not allowed to grant admin/security_admin containing groups". bu...
My instance went inactive last week and they hit me with the notification during the 3 day holiday weekend so I didn't have enough notice to reactivate it. Is there any way that I can have it restored?I have some work in there that I didn't back up y...
Hi, I am new here and new to ServiceNow.I am currently learning flow designer and have a question about validation on a Catalog variable. I have created a Catalog item that has a flow process engine. The Catalog item collects data for new services i...
Effective troubleshooting often involves a systematic approach, patience, and the ability to gather and analyze relevant information. By following these steps and leveraging available resources, you can increase your chances of identifying and resolv...
Is there a way to see how many flows use a subflow? Similar to the "Contained by" count on Roles or Variable Sets.
I have a request where the user wants that if the requested by is the approver himself, the request should skip the approval and go to next level of approval. is that possible to achieve via client script?
Hi all,I have a few auditors that need to look at Servicenow transaction data - for example, Incident, tasks, etc. Is there a way to configure these guys as 'ReadOnly' role in Servicenow, then they do not have a chance to change any data by mistake?
I am logging with "gs.info("~~~~")" in incident management.Logs are recorded in the "syslog" table.I found the "syslog_app_scope" table one day.I want to manage it as an application log, so instead of "syslog",Is it possible to use the "syslog_app_sc...
We had been purging old records (tickets) from our instance using a custom job. Now... we need to recover a bunch of them (numbering in 1-2 million range). As far as I can tell, we have the following options:1. Undelete Records from the sys_audit_del...
I have seen that in CMDB Compliance, some OOB templates are already present for Server class. I have created a compliance rule for Windows Server(cmdb_ci_win_server) table. However, when I executed the compliance job and check for the result in CMDB ...
