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11 hours ago
Hi All. I need to create either an email or a notification within Flow Designer.
I have an INC that based on certain interaction with a few fields spins off an Incident Task to a particular assignment group. This is built in Flow Designer.
What I want is to be able to include a link to the incident task AND a link to the INC in the body of the email or notification.
Is it better to try this using 'Send email' or 'Notification'?
How would I set this up?
TIA!
Solved! Go to Solution.
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8 hours ago - last edited 8 hours ago
Hi @davidvetter
Try to use a Notification instead of Send Email. Notifications are the recommended approach in ServiceNow because they are reusable, easier to manage, and work seamlessly with Flow Designer. Create the notification on the Incident Task table and include links in the message body using ${URI_REF} for the Incident Task and ${URI_REF:incident} for the parent Incident. Then trigger this notification from Flow Designer using the Send Notification action and pass the Incident Task record. This keeps the solution clean, scalable, and aligned with ServiceNow best practices.
If you find this useful, kindly mark it as Accept as Solution and Helpful.
Regards,
- Ankit
LinkedIn: https://www.linkedin.com/in/sharmaankith/
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9 hours ago
Hi @davidvetter
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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8 hours ago - last edited 8 hours ago
Hi @davidvetter
Try to use a Notification instead of Send Email. Notifications are the recommended approach in ServiceNow because they are reusable, easier to manage, and work seamlessly with Flow Designer. Create the notification on the Incident Task table and include links in the message body using ${URI_REF} for the Incident Task and ${URI_REF:incident} for the parent Incident. Then trigger this notification from Flow Designer using the Send Notification action and pass the Incident Task record. This keeps the solution clean, scalable, and aligned with ServiceNow best practices.
If you find this useful, kindly mark it as Accept as Solution and Helpful.
Regards,
- Ankit
LinkedIn: https://www.linkedin.com/in/sharmaankith/
