flow to create a change request using an catalog item

[mcroxall]

 I have a requirement to create a emergency change from a catalog item, so i created an flow, however when i select the emergency, it still creates a normal change. How can i get around that?

[Dr Atul G- LNG]

Hi @mcroxall 

Correct, it is a bug. I tried in my PDI . Log a now support case. 

[Pooja58 · Accepted solution]

Hi @mcroxall ,

To set the type as "Emergency," we need to set the model as "Emergency" (the model is a field on the change form). However, in the Flow action, only the type is being set to "Emergency," but not the model.

By default, the model field is set to "Normal," and the type field is dependent on the model field.

This is an issue with the Flow action, and we cannot modify the system action.

As a temporary solution, until ServiceNow resolves the issue, you can try copying the action/creation process and ensure both the model and type fields are set to "Emergency."

Kindly mark this as helpful or correct if it answers your query.

Best Regards,
Pooja

[mcroxall]

 

 I discovered that this BR is the issue, if i disable it it works, however i am not sure of the impact of disabling this is.

[Pooja58]

Hello @mcroxall ,

This is not best practice to disable that business rule, as the purpose of creating this business rule is to prevent modifying model field value for the already created change request.

Please refer the below screenshot, the description field of Business rule clearly states that, it prevents changing the model field value for ongoing Change requests.

Kindly mark this as helpful or correct if it answers your query.

Best Regards,
Pooja