Hi @mcroxall ,
To set the type as "Emergency," we need to set the model as "Emergency" (the model is a field on the change form). However, in the Flow action, only the type is being set to "Emergency," but not the model.
By default, the model field is set to "Normal," and the type field is dependent on the model field.
This is an issue with the Flow action, and we cannot modify the system action.
As a temporary solution, until ServiceNow resolves the issue, you can try copying the action/creation process and ensure both the model and type fields are set to "Emergency."
Kindly mark this as helpful or correct if it answers your query.
Best Regards,
Pooja
