Get the Item field on Approval table

Pallavi65
Tera Contributor

‎03-29-2023 02:38 AM

Hi all,

 

In the Approvals table, there is a Approval for column in the list view. There are also RITMs in the approvals list.

Now, I want to get the Item field to be shown in the list view of approvals table. Because I just want to see for which catalog item the request is.

So, I have right clicked configure-list layout and when I expand the Approval for task fields, I don't see Item field available in the grid.

Can someone tell me how to get the Item field on the list view of Approvals table?

 

 

Regards,

Pallavi

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manjusha_
Kilo Sage

‎03-29-2023 04:06 AM

@Pallavi65 

 

Approval for field  is present approval table which  a reference to task table 

When approval triggers it shows the record for which approval is triggered 

If you expand the Approval for fields ,it shows fields of task table only .

Item field is present on screqitem table so you can not see this field on approval table 

Refer below article for your reference-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819839

 

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact

Thanks,

Manjusha Bangale

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