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Need to make Rich Text label as Mandatory

Need to make Rich Text label as Mandatory in the catalog item and user uploads the file via Add an attachment , then mandatory mark should be removed. I know this can be done OOB, but i just wanted to know if there is any way to do this, 

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Resolved! Enable Dot Walking for users when personalizing

I need to grant all (or many) of my high-level users the ability to add any column they need from any related record to their list view without me having to add it to the list view for them, especially when it would only be relevant for a handful of ...

smacleod by Tera Guru
  • 2245 Views
  • 7 replies
  • 0 helpfuls

Asset read role

What role should I give to a group who needs Asset read role to allow them to view Asset on the mobile app?

Asset

Can i create flow in flow designer with more than 70 conditions. usually our request consists of 15+ sub tasks which has multiple if/else conditions based on selection of user.

gaurav9gk by Tera Contributor
  • 1011 Views
  • 2 replies
  • 0 helpfuls

CSA voucher

Voucher is valid but unable to claim. Pl advice the valid date. 

RenukaA by Tera Contributor
  • 807 Views
  • 2 replies
  • 0 helpfuls

Resolved! In which table are report output settings for each flow saved?

I made the following inquiry and found that the report settings for each flow are not recorded in the update set.I think this setting is probably a data type.It would be difficult to change it manually, so I would like to change the flow report setti...

bonsai by Mega Sage
  • 1173 Views
  • 2 replies
  • 1 helpfuls

Resolved! Exam Schedulnig Timing

I have just finished the ServiceNow Administration Fundamentals/CSA course and at the end of thebook and the end of the course it says to register for the exam. Should I do that now, or go through the rest of the "Associate" course and begin the "Pro...

markcbasile by Tera Contributor
  • 1455 Views
  • 4 replies
  • 4 helpfuls

Resolved! Knowledge Number is not searchable on service Portal

Hi, I have noticed an issue when searching by Knowledge Number on the Service Portal. When I search using a Knowledge Number, it returns “No results” for non-admin users. Could you please help me understand the reason for this?

amankrsingh by Tera Contributor
  • 899 Views
  • 3 replies
  • 3 helpfuls

Knowledge articles are not found in Service Portal

Hi,We are using Servicenow Zurich Release (patch1). To implement some Virtual agent related usecase, I created some knowledge articles. When I search those from service portal, none of the knowledge articles are being found. In fact, not only the new...

Auto creation of change tasks

HI need suggestion i have a requirement to when a normal/routine change is created all sub task will get created and assigned to required groups

Yogesh Bhola by Tera Contributor
  • 5095 Views
  • 9 replies
  • 1 helpfuls