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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Resolved! Handheld CIs, hardware assets, and model categories

I've done a little searching but haven't really found proper guidance here. This might be more of an asset or CMDB question, as it's related to both.After installing HAM, extended classes, etc., and there still is no mapping of any asset Model Catego...

Alan Akins by Tera Expert
  • 8339 Views
  • 14 replies
  • 7 helpfuls

Resolved! Looking for Documentation on sys_portal_preferences

Hi Community,I’m trying to find official ServiceNow documentation about the sys_portal_preferences table. From what I understand, this table stores user-specific portal settings, but I’d like to confirm its exact role and usage.Has anyone worked with...

AkihiroY by Tera Contributor
  • 1663 Views
  • 1 replies
  • 1 helpfuls

Resolved! Group Membership (sys_user_grmember) cleanup job advice

I've noticed how we can get duplicate records in sys_user_grmember (same user/group combo existing on multiple records on this table). This happens because of automated processes that add members to groups without checking membership first, etc...but...

jMarshal by Mega Sage
  • 2699 Views
  • 5 replies
  • 2 helpfuls

Integration

How do I configure a certificate-based SMTP relay for Microsoft 365 in ServiceNow?

mikeimomoh by Mega Contributor
  • 524 Views
  • 1 replies
  • 0 helpfuls