Hi everyone,I'm working on optimizing our Incident Management process and need some help with a use case I'm trying to implement.Use Case:When a user selects a specific Category on the Incident form (e.g., "Network", "Hardware", "Software"), I want t...
Good afternoon! Is anyone aware of where to locate the configuration for exporting cases in list view on the portal? It seems that customer managers at a certain company can successfully export to PDF, but they are encountering a "User Not Authorize...
Hello, we are implementing the Agent Mobile app and discovered that the HTML field used on catalog items is no longer working in the mobile ui after upgrading to Xanadu. Has anyone else experienced issues with the mobile app after the Xanadu release?...
Records were deleted due to table rotation.Can they be restored?The affected table is "em_event".
I am really struggling to find a solution to this and given the potential uses for it I can't believe it isn't simpler to use so I am hoping I am just missing something. I have a Flow in which I generate an email to an individual. There is a variabl...
Hi everyone!I'm currently working with a relatively fresh ServiceNow instance focused on core ITSM (Incidents, Requests, and basic Catalog items already live). There's still a lot of room to improve efficiency through automation and good design pract...
Certainly! Here’s a refined version of your question that adds clarity and specificity:If I change the name of a group in ServiceNow, how will this change be reflected in the associated task records? Are there any specific implications or considerati...
I'm trying to setup a script to dynamically assign a certain SCTASK in a workflow (in workflow editor, not studio) based off of the Site Admin Group that is set for the Location in the location variable, and if there is no Site Admin Group, to assign...
Hi,We are trying to get some sort of integration between Microsoft Sentinel and ServiceNowWe've installed the Microsoft Sentinel Store App (The one with the blue shield), but we don't see any configuration menu like what is described in the install/s...
Hi We are looking at using AWA for our HR cases so Agents are only assigned cases when not Offline. Testing is going well on this. However, my question is, can a manager mark an Agent as Available when the Agent has forgotten to do so? Thanks
Step 1. Navigate to all> HHD > Incidents and InquiriesWhen searching for HHD under the all menu it is not returning any results! Seems like I might've missed a step in a previous lab! Or something has not saved.Any suggestions?
Hello SysAdmin Forum, First time ServiceNow user here, so apologies if this is covered in some University modules I haven't seen yet. I've got a new Personal Developer Instance that I'm doing some lab exercises in, and was wondering what is best prac...
What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)Meeting InvitationEmailMessengerBrowser Pop upsSMS
Hi everyone,I'm currently migrating a catalog item workflow to Flow Designer and need some guidance on the best way to implement a "rollback to fulfillment" scenario.Here’s the use case:After task completion, the RITM is marked as resolved.A user acc...
