Giving access to Platform Analytics to non-admin users

[kim-lindgren]

Hi,

I am trying to give Platform Analytics access to a user that is already working with dashboards a lot in the old interface.

I have given him the role 'platform_analytics_admin' just to test and it doesn't change anything. He can see the Platform Analytics modules but cannot open any of them, when he does he invariably gets the message "403: You do not have permissions to access this page."

The role 'platform_analytics_admin' should give him access to everything, so I don't see what could be wrong here?

Funny thing: I tried opening all Platform Analytics pages in a new tab, but if I open them normally the slug is shortened to 'platform-analytics-workspace' and I don't even get the 403 error message, just an image with a cog wheel saying "Page not found".

I realize the problem may be instance-specific but I'm hoping that someone else has encountered a similar problem.

Regards,

Kim

[Akash4]

Hi Kim,

Out of curiosity I tried in Xanadu for user "Abel Tuter", I can see after adding the role 'platform_analytics_admin' to his profile, the Platform Analytics Menu (with modules) and even the Workspace view.

 

Maybe there might be existing customizations performed in target instance that you are validating.

[kim-lindgren]

Probably some customization like you say, we just have to figure out what it is. Thanks for looking at it.

[SusanWinKY]

Hello @kim-lindgren,

We are encountering the same thing. It seems only admins can view PAE dashboards and visualizations and get either a 403 or "page not found" error. Were you able to figure this out?

In our scenario, we have not yet activated PAE for everyone but we need people to be able to review migrated dashboards and -- in particular -- PAE dashboards and visualizations that come OOB.

Thanks,

Susan

[kim-lindgren]

The problem was related to ACL’s. I don’t have access to the environment right now but I can ask the guy who solved it for specifics if you like?