I'm currently working on integrating two ServiceNow instances, and I'm looking for guidance on how to dynamically map groups from one ServiceNow instance to placeholder groups in another. Specifically, I want to create a mapping that associates groups on their instance with corresponding placeholder groups on my instance.
The aim is to maintain flexibility without the need for manual script adjustments for each instance. So when they download my application their group will somehow get associated with my placeholder group and in my flow I create a task for the placeholder group. Has anyone implemented a similar mapping strategy between ServiceNow instances? If so, what approaches or best practices would you recommend? Any insights or suggestions from the community would be highly valuable.
Thank you for your help!
