Group types

[AnthonyMull]

Hi Community

can you help please, what is the function of the field Group.type, and is it a big deal for a group to not have a group type?

Thanks

[AnthonyMull]

Thank you all,

do you know if there are any OOB functionality that may break, if I change the type from say itil to a custom type?

thanks in advance.

[Dr Atul G- LNG]

Yes, out of the box, the assignment group on the Incident table is part of ITIL functionality. If you change it, it may break existing processes or expected behavior.

https://devxxxxx.service-now.com/now/nav/ui/classic/params/target/sys_dictionary.do%3Fsys_id%3D68024...

[fknell]

Hi @AnthonyMull,

The group type field is a categorization / tagging mechanism for groups, and it is not a show‑stopper if a group has no type at all, but it becomes important as soon as you start using types for filtering, routing, or reporting.

What group type is for

- Type is a multi‑value reference to sys_user_group_type, so you can assign one or more group‑type labels (e.g., incident, problem, change, approval, IT, security, business) to a group.

- Those types are used primarily to filter or qualify where a group can appear, for example:

   - Limiting the assignment_group lookup on Incident / Problem / Change forms to only groups with a relevant type (e.g., “Incident‑related groups only”).

   - Custom reference qualifiers, business rules, or scripts that behave differently if the group is approval, support, or IT.

Source: Configure assignment group types 

Hope this helps!