Guided Setup error in Customer Service Application

[kumarswapnil]

Hi Everyone!

I have installed a csm plugin "com.sn_customerservice" and i have the role of "sn_shn_admin" but I am unable to view Guided setup( All> Customer Service > Administration > Guided Setup). When i try go open this page i got a popular error saying - "security constraints prevent veiwing the page".

I even tried to elevate my role to security admin but it didn't helped either.

Kindly guide me

[Dr Atul - LNG · Accepted solution]

Hi @kumarswapnil 

https://www.servicenow.com/community/csm-forum/when-i-am-trying-to-open-guided-setup-in-customer-ser...

Check this ACL

[Dr Atul - LNG · Accepted solution]

Hi @kumarswapnil 

https://www.servicenow.com/community/csm-forum/when-i-am-trying-to-open-guided-setup-in-customer-ser...

Check this ACL

[kumarswapnil]

Hi @Dr Atul - LNG , 

Good evening!

Thanks for your response and the useful link.

I opened the ACL Security List and opened the record of gsw_content and opened the EDIT page option using elevated role but i did not made any changes in the page or my access

However to my surprise i was able to open the Guided setup page.

The part i didn't understood is what change does the "opening of ACL Security List and the record of gsw_content" brought to my access in order to get it fixed.

[Dr Atul - LNG · Accepted solution]

Hi @kumarswapnil 

Then might log a now support case or try to repair the plugin once. 

[kumarswapnil]

Thanks for your response!