Guided Setup error in Customer Service Application

kumarswapnil
Tera Expert

Hi Everyone!

I have installed a csm plugin "com.sn_customerservice" and i have the role of "sn_shn_admin" but I am unable to view Guided setup( All> Customer Service > Administration > Guided Setup). When i try go open this page i got a popular error saying - "security constraints prevent veiwing the page".

 

I even tried to elevate my role to security admin but it didn't helped either.

 

Kindly guide me

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kumarswapnil 

https://www.servicenow.com/community/csm-forum/when-i-am-trying-to-open-guided-setup-in-customer-ser...

 

Check this ACL

AGLearnNGrow_0-1743101771344.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Hi @kumarswapnil 

 

Then might log a now support case or try to repair the plugin once. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kumarswapnil 

https://www.servicenow.com/community/csm-forum/when-i-am-trying-to-open-guided-setup-in-customer-ser...

 

Check this ACL

AGLearnNGrow_0-1743101771344.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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kumarswapnil
Tera Expert

Hi @Dr Atul G- LNG , 

Good evening!

 

Thanks for your response and the useful link.

 

I opened the ACL Security List and opened the record of gsw_content and opened the EDIT page option using elevated role but i did not made any changes in the page or my access

However to my surprise i was able to open the Guided setup page.

 

The part i didn't understood is what change does the "opening of ACL Security List and the record of gsw_content" brought to my access in order to get it fixed.

Hi @kumarswapnil 

 

Then might log a now support case or try to repair the plugin once. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thanks for your response!