Suggested relationships
What is functionality of suggested relationship table? where is it used.Any help is appreciated. Thanks,Sruthi
Forum Posts
SMTP/SSL connection error
I'm using a company account to configure the notification email, but with SSL security enabled, the connection test shows an error. With SSL disabled, you have a normal connection Type: SMTPPort: 587
How to download ServiceNow table data to excel .xlsx file
hi teamI have a task to download nearly 400000 records from the incident table to a excel (.xlsx). but the limit I can reach is 50,000 records as SNOW system restrictions.I have searched the articles and found that I can change the system properties ...
Next Experience UI- How we can disable system theme and set any other color theme default for users
Hi Everyone, Can I remove the system theme or make it non-selectable? TIA.
Resolved! Reporting using related list
Hello,I have been asked to create a report that seems simple enough: a list of all Assignment group managers that have NOT visited a specific Dashboard within x amount of time, ie Wall of Shame. Simple enough, I think. A report on the sys_user_grou...
How to create reports that focus on OLA data
We have just implemented SLA and OLA in our Production instance. We are able to find canned reports for SLA's but we are not able to find any for OLA's. When trying to adjust a report on SLA's to track OLA's we are unable to fin a table or conditio...
Resolved! Oauth 2.0 Client Callback page you are looking for could not be found
Hello, Has anyone seen this error message when doing the authorize for email access that at the last step of the SSO Sign in it gives an error saying " This page you are looking for could not be found" The redirect URL that we have set up in the oaut...
Discovery Mid Server vs OnPrem ServiceNow instance
Hi, I have a ServiceNow instance that is running "on premises" and now we are installing some MID Servers on different network locations that don't have direct access to the ServiceNow instance's server network. This MID Server can access the public ...
How to change the text when hovering over instance icon
How do I change the below? Found the spot to change the text directly below it... but no matter what I seem to change, this will not update. Any help is appreciated. Thanks!San Diego patch 9 using the next experience
Resolved! Scheduled report execution ignoring conditions.
Hello, I am trying to get a report to send every hour if there are 5 or more records in it. I have tried several different configurations of this, but regardless of what condition script I try it always sends regardless. See screenshots for different...
How do I CC a specific email address on every customer facing notification for a specific Company?
I have a requirement to CC a specific email address every time a ticket is created, or a customer facing update is completed on a ticket, for company, ABC. Basically, the email address should be on the CC of all notifications that are sent to the pe...
Resolved! Names are not showing up in the "Assigned To" field of a problem record.
Team,Names are not showing up in the "Assigned To" field of a problem record even though an assignment group is chosen.This assignment group has group members & itil role. Not sure why the names are not being shown up. Please help
Tags in Knowledge base
Hi,If someone uses tags to mark some KB articles to find them faster next time, the tags are only visible to the user who inserts the tag. Is there a way to make the tags global for all technicians (missing role etc.) or does the admin have to insert...
Create another record on submit of record producer.
Hi all can anyone help to achieve this.so I have created two tables 1. u_schedule maintenance 2.u_maintenance task.(This table extends task table).The u_schedule maintenance tables record is created by us...
Resolved! Cancellation of Requests
I am trying to cancel a change request using background script to SNow Dev, but it won't take effect.State is open. Phase State is work in progress//request cancelledvar gr=new GlideRecord('sc_req_item'); //table name gr.addQuery('sys_id', 'c8247290d...
