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Hi Experts!

dhayallaxmi
Tera Contributor

5 hours ago

kindly seeking community advice regarding an issue with the Catalog item. I created a catalog for new laptop requests. The state is also published. But I can't find the Service Portal when searching. What should I do and how will I find out what I did wrong?

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2 REPLIES 2

Nawal Singh
Tera Guru

3 hours ago

Hi @dhayallaxmi ,

Please review in your catalog item- catalogs and category as shown in the screenshot below-

NawalSingh_0-1763473887150.png

and in service portal checked the category- 

 

NawalSingh_1-1763473946821.png

 

NawalSingh_2-1763473978018.png

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

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PDawg
Tera Contributor

3 hours ago

If you cannot find it on Portal then it's most likely missing Category or Assigned Topic

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