How do you use the ServiceNow Community effectively without getting overwhelmed?

[shwetashriv]

How do you use the ServiceNow Community effectively without getting overwhelmed? I'd love to hear tips from ServiceNow experts and veterans that have worked for you.
Question as in - 
1. When anyone should use product hubs vs connect by role?

2. Do you have a workflow or strategy that helps you learn or get answer efficiently without getting distracted by the large amount of content?

Thanks in advance!

[Dr Atul G- LNG · Accepted solution]

Hi @shwetashriv 

I have been using the ServiceNow Community for a long time, and I find it a great one-stop platform for learning as well as getting answers.

1. When should someone use Product Hubs vs Connect by Role?
Atul: It depends on what you need. Sometimes I use Product Hubs as well as Role-based Connect areas. If I want to learn something or find answers about a specific product, I usually go there. Overall, I mainly use the Community in general.

2. Do you have a workflow or strategy to learn or find answers efficiently without getting distracted by the large amount of content?
Atul: I follow a focused strategy—for example, if I want to learn about VA (Virtual Agent), I mainly focus on VA-related questions and forums. At the same time, I stay open to other topics and answers across the Community as well.

[shwetashriv]

Thank you, Dr. Atul, for sharing your approach.
Here is mine,
1. I use product Forums (Developer, ITOM, ITSM, etc.) for asking technical questions, learn from solved discussions, and find solutions to real-world problems.

2. Articles - Understand concepts, product features, implementation guidance, and best practices

3. Events - Attend webinars, live sessions, and stay updated with new releases and product updates.

4. Blogs  -  Learn tips, best practices, expert insights, and new platform features.

5.SysAdmin Forum (Connect by Role) - I ask system administration–related technical questions, participate in discussions, learn from experienced administrators, and network with ServiceNow professionals.

additionally,
6.Resources - I access official documentation (https://www.servicenow.com/docs/), learning materials via now learning, product guides, and reference content.

[shwetashriv]

Thank you, @Dr Atul G- LNG  for sharing your approach.
Here is mine,
1. I use product Forums (Developer, ITOM, ITSM, etc.) for asking technical questions, learn from solved discussions, and find solutions to real-world problems.

2. Articles - Understand concepts, product features, implementation guidance, and best practices

3. Events - Attend webinars, live sessions, and stay updated with new releases and product updates.

4. Blogs  -  Learn tips, best practices, expert insights, and new platform features.

5.SysAdmin Forum (Connect by Role) - I ask system administration–related technical questions, participate in discussions, learn from experienced administrators, and network with ServiceNow professionals.

additionally,
6.Resources - I access official documentation (https://www.servicenow.com/docs/), learning materials via now learning, product guides, and reference content also. 

[Dr Atul G- LNG]

That is a good approach @shwetashriv 

I also follow this habit:

• Read at least 1 blog daily from any product
• Reply to at least 5–7 questions every day
• Read 3–4 questions from different products to understand the types of queries being asked
• If you enjoy writing, write a small blog on a new concept you learned or a summary of any topic

Also, don’t forget to motivate others with appreciation and kind words.