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Hi Experts!

dhayallaxmi
Tera Contributor

3 weeks ago

kindly seeking community advice regarding an issue with the Catalog item. I created a catalog for new laptop requests. The state is also published. But I can't find the Service Portal when searching. What should I do and how will I find out what I did wrong?

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3 REPLIES 3

Nawal Singh
Tera Guru

3 weeks ago

Hi @dhayallaxmi ,

Please review in your catalog item- catalogs and category as shown in the screenshot below-

NawalSingh_0-1763473887150.png

and in service portal checked the category- 

 

NawalSingh_1-1763473946821.png

 

NawalSingh_2-1763473978018.png

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

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PDawg
Tera Expert

3 weeks ago

If you cannot find it on Portal then it's most likely missing Category or Assigned Topic

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AndersBGS
Tera Patron
Tera Patron

3 weeks ago

Hi @dhayallaxmi 

 

review the category and active field. this is properly the cause of the issue.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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