Hide Discuss button for Inicidents form

[Marco33]

Hi All!

After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it.

Thanks for your help!!

[Omender Singh]

Hello @Marco33 ,

If the "Discuss" button is not a UI Action, then it is most likely a UI Macro or a UI Script. Here are the steps you can follow to hide it:

1. Log in to ServiceNow as an administrator.

2. Open the form containing the "Discuss" button.

3. Right-click on the "Discuss" button and select "Inspect Element" or "Inspect" (depending on your browser).

4. In the browser's developer tools, find the HTML element that corresponds to the "Discuss" button.

5. Look for a CSS class or ID assigned to the HTML element. This will help you identify the UI Macro or UI Script that is responsible for the button.

6. Once you have identified the UI Macro or UI Script, you can modify it to hide the "Discuss" button.

-Thanks

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[Marco33]

Hi Omender,

Thanks for your help! However this didn't worked I didn't find an ID, however, by investigating more I found that this is a UX Form Action Layout Item. However it is the same. I cannot Hide de button. Do you have some ideas? The findings are:

Ther is no Discuss configured for UX form Action Layout called Incident. I found that the only UX form Action Layout is configured for Task table, so I thought that this is the reason why I can see the button in Incident table, as it extends from Task. However as a test, I have deactivated the UX For Actions Layout Item "Discuss" for Task table, but the button still appear on Incidente.

Do you have ideas?

Thanks!

[Anusha63 · Accepted solution]

Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.

Discuss is a button as part of Sidebar. (Its not a UI action)

To deactivate Sidebar:

Change application to: Omni-Experience Standard Feature Set

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'

[Krissy]

Is there anyway that the discuss button is only viewable by itil users. We want to prevent a non itil user from starting a convo if they ever get into the instance. All our users we support use the service portal but in some cases they figure out how to access the instance.