How can I generate a report that will show the count of REQ assigned to a person?

Red_Scarlet
Tera Contributor

‎04-06-2025 02:38 AM

I would like to monitor how many REQs are assigned per team and per person and I would like to add that to my dashboard. But I do not know how to do it.

0 Helpfuls
  • 377 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-06-2025 01:54 PM

Hi @Red_Scarlet 

The request is never assigned to an individual. Instead, the RITM (Request Item) is linked to a Service Catalog task, which is assigned to both a user and a team. From here, you can create a report.

  1. Go to Data Visualization.

  2. Click on "New."

  3. Select "Table Catalog Task."

  4. Click "Add."

  5. Change the name as needed.

  6. Save.

  7. Afterward, click "Add to Dashboard."

 

AGLearnNGrow_0-1743972472055.png

 

AGLearnNGrow_2-1743972517228.png

AGLearnNGrow_3-1743972549988.png

AGLearnNGrow_4-1743972594146.png

AGLearnNGrow_5-1743972662532.png

AGLearnNGrow_6-1743972780148.png

 

 

 

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls