How do you use the ServiceNow Community effectively without getting overwhelmed?

[shwetashriv]

How do you use the ServiceNow Community effectively without getting overwhelmed? I'd love to hear tips from ServiceNow experts and veterans that have worked for you.
Question as in - 
1. When anyone should use product hubs vs connect by role?

2. Do you have a workflow or strategy that helps you learn or get answer efficiently without getting distracted by the large amount of content?

Thanks in advance!

[Dr Atul G- LNG · Accepted solution]

Hi @shwetashriv 

I have been using the ServiceNow Community for a long time, and I find it a great one-stop platform for learning as well as getting answers.

1. When should someone use Product Hubs vs Connect by Role?
Atul: It depends on what you need. Sometimes I use Product Hubs as well as Role-based Connect areas. If I want to learn something or find answers about a specific product, I usually go there. Overall, I mainly use the Community in general.

2. Do you have a workflow or strategy to learn or find answers efficiently without getting distracted by the large amount of content?
Atul: I follow a focused strategy—for example, if I want to learn about VA (Virtual Agent), I mainly focus on VA-related questions and forums. At the same time, I stay open to other topics and answers across the Community as well.

[shwetashriv]

Thank you, Dr. Atul, for sharing your approach.
Here is mine,
1. I use product Forums (Developer, ITOM, ITSM, etc.) for asking technical questions, learn from solved discussions, and find solutions to real-world problems.

2. Articles - Understand concepts, product features, implementation guidance, and best practices

3. Events - Attend webinars, live sessions, and stay updated with new releases and product updates.

4. Blogs  -  Learn tips, best practices, expert insights, and new platform features.

5.SysAdmin Forum (Connect by Role) - I ask system administration–related technical questions, participate in discussions, learn from experienced administrators, and network with ServiceNow professionals.

additionally,
6.Resources - I access official documentation (https://www.servicenow.com/docs/), learning materials via now learning, product guides, and reference content.

[shwetashriv]

Thank you, @Dr Atul G- LNG  for sharing your approach.
Here is mine,
1. I use product Forums (Developer, ITOM, ITSM, etc.) for asking technical questions, learn from solved discussions, and find solutions to real-world problems.

2. Articles - Understand concepts, product features, implementation guidance, and best practices

3. Events - Attend webinars, live sessions, and stay updated with new releases and product updates.

4. Blogs  -  Learn tips, best practices, expert insights, and new platform features.

5.SysAdmin Forum (Connect by Role) - I ask system administration–related technical questions, participate in discussions, learn from experienced administrators, and network with ServiceNow professionals.

additionally,
6.Resources - I access official documentation (https://www.servicenow.com/docs/), learning materials via now learning, product guides, and reference content also. 

[Tanushree Maiti]

Hi @shwetashriv 

When to Use Product Hubs

Use Product Hubs when you need product-specific resources, tools, guidance, and learning materials for a ServiceNow product.

• Use Case 1: You are an administrator or developer seeking architecture guidance, release information, implementation best practices, or technical documentation.
• Use Case 2: You want to ask questions, share knowledge, or collaborate with peers and community experts focused on a specific product area, such as ITSM, HRSD, or the AI Platform.
• Use Case 3: You want to explore recommended learning paths and on-demand ServiceNow University courses tailored to your product or area of interest.

When to Use Connect by Role 

Use Connect by Role when you need to create a personalized platform experience based on the responsibilities and permissions of different user roles.

• Use Case 1: You want to separate responsibilities by role, such as allowing developers to build packages while enabling release managers to control deployments to production.
• Use Case 2: You need to direct users to the most appropriate interface based on their role—for example, routing employees to the Now Mobile app and fulfillers or agents to the ServiceNow Agent application.
• Use Case 3: You want to enforce role-based security by restricting access to capabilities such as risk heatmaps, analytics, or other product features based on assigned roles.