How long before you took the CSA exam?

[admartin68]

Hello there!

Just curious to see how long it took you all to take and pass the CSA exam?

I am in the process of retaking the exam (2nd attempt) this Wednesday and feel pretty good about passing.

I was introduced to ServiceNow at the end of December 2025 and began my journey taking the prerequisite classes and studying for the exam. (about a month now)

The credentialing guidelines suggest working in the industry for 6 month to 1 year before taking the exam and I am wondering what are your thoughts on that.

I decided to study and go ahead and take the exam and then apply for an entry level position to gain experience that way.

I would love to hear you thoughts and would be happy to receive guidance and suggestions for success!

Kind Regards!

[admartin68]

Excellent and thank you for the wonderful insights! I'm studying now and taking a mock exam as we speak, in preparation for the exam on Wednesday (1/28/2026).  I missed the first exam by 3 points but the experience allowed me to better understand what to look for. Your suggestion to go through the slides and eBook thoroughly are well taken.  I decided to go this route (taking the exam immediately) because I'm not sure of how to get a position without any experience. At least with the CSA in hand it might make it a little easier to land an entry level position as I continue on with additional certifications.

After obtaining the CSA, can you suggest additional steps to help in my CSA journey?

[WataruS]

Hi @admartin68 

I failed the CSA exam once and passed it on my second try.

When I failed once, I realized that it was important to thoroughly check and understand the actual environment using PDI.

So I think it's important to do each lab repeatedly.

All the best for your exam.