Connecting ServiceNow to a Certificate Based SMTP relay Exchange Connector

Tim Grindlay
Mega Sage

3 weeks ago - last edited 3 weeks ago

When configuring a Certificate based SMTP relay connector in Exchange as per this article: How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 ...

 

Is there any way to specify a certificate in the email accounts configuration settings in ServiceNow or are we limited to the IP address option for the connector?

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Pushpendra98
Giga Contributor

2 weeks ago

ServiceNow does not support client certificate configuration for outbound email. SMTP relay is limited to IP-based allow listing or basic authentication, so certificate-based handling must be done outside ServiceNow.

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