How long can I reschedule my upgrade?
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‎05-15-2023 01:05 AM
The upgrade schedule will be determined 90 days before the family version is no longer supported and may be rescheduled.
(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080489)
How long can this be changed (extended)?
If possible, please also tell us how long a period of time can be extended per change.
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‎05-15-2023 12:04 PM
Can you share the English version of the link. Thanks
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‎05-15-2023 05:32 PM
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‎05-15-2023 12:05 PM
Please share the English version of the link.
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‎05-15-2023 12:17 PM
Hi,
You have to request an extension, see the email notification you received about the upgrade. Log in to the Support portal, and you should have links there on Open Change Requests for the upgrade, and comment on those.
