How to add new drop-down values to the field

[Chaitnayb]

Hi team,
I'm new to ServiceNow, I would like to know How to add new drop-down values to the'' State'' field and make sure it is only applicable to particular Incidents/request types. 

Thank you,
CB.

[Vengeful]

Hi @Chaitnayb 

Right click on State>Click Configure Dictionary.

From there, you can create new Choices.

Select the table (Incident [incident] or Requested Item [sc_req_item]) and put your desired label name.

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