How To Add Microsoft Outlook Email Account To ServiceNow Email Accounts For Inbound, Outbound Emails

[Omkar Mone]

Please follow this link - https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/reference-page...

[yuvarajkate]

Try Using these steps for you problem.

 

Step 1: Prepare Microsoft Outlook Email Account

1. Enable IMAP/POP and SMTP Access
   Ensure that IMAP or POP and SMTP access is enabled for the Outlook account:

   • Log in to the Microsoft Outlook account.
   • Go to Settings > Mail > Sync Email.
   • Ensure IMAP and SMTP or POP and SMTP is enabled.

2. Allow Less Secure Apps (If Applicable)
   If the email account enforces additional security, you may need to generate an App Password or allow access to third-party apps.

3. Note Configuration Details
   Collect the following details for the email account:

   • Inbound (IMAP/POP):
     • Server: outlook.office365.com
     • Port: 993 for IMAP or 995 for POP
     • Security: SSL/TLS
   • Outbound (SMTP):
     • Server: smtp.office365.com
     • Port: 587
     • Security: STARTTLS

Step 2: Configure Inbound Email in ServiceNow

1. Navigate to System Mailboxes > Inbound > Email Accounts in ServiceNow.
2. Click New to create a new inbound email configuration.
3. Fill in the details:
   • Type: IMAP or POP3
   • Server: outlook.office365.com
   • Port: 993 (IMAP) or 995 (POP)
   • Use SSL: Checked
   • Username: Full Outlook email address (e.g., yourname@outlook.com)
   • Password: Password for the Outlook account or the generated App Password.
4. Save the record.
5. Click Test Connection to verify connectivity.

Step 3: Configure Outbound Email in ServiceNow

1. Navigate to System Mailboxes > Outbound > Email Accounts.
2. Click New to create a new outbound email configuration.
3. Fill in the details:
   • Server: smtp.office365.com
   • Port: 587
   • Use TLS: Checked
   • Username: Full Outlook email address.
   • Password: Password for the Outlook account or the generated App Password.
4. Save the record.
5. Click Test Connection to verify connectivity.

Step 4: Update ServiceNow Email Properties

1. Navigate to System Properties > Email.
2. Set the default email addresses for inbound and outbound emails:
   • Default Outgoing Email Address: Enter the Outlook email address.
   • Default Reply Email Address: Enter the Outlook email address.
3. Ensure the Email Sending Enabled and Email Receiving Enabled properties are checked.

Step 5: Test the Configuration

1. Test Outbound Email:
   • Send a test email from ServiceNow by navigating to System Mailboxes > Outbound > Email Accounts.
   • Click the Send Test Email button.
2. Test Inbound Email:
   • Send an email to the configured Outlook email account and check if it appears in the System Mailboxes > Inbound > Received Emails module.

[DPP1]

Doesn't work unfortunately !!