How to add "add to cart" for order guide in service portal

Arjun4
Tera Contributor

Hi all, 

We have 3 catalog items in an order guide for HR onboarding and off boarding processes, we need to use them to create bulk request. But we are unable to see 'Add to cart' button in service portal. Please suggest how can add this to SP.

8 REPLIES 8

If still not working then open order guide from portal and 

  1. CTRL + Right Click on the widget to bring up the Service Portal context menu 
  2. Click on 'Instance Options' and uncheck the "Show Add Cart Button" option and then save.

 

GunjanKiratkar_0-1668512997286.png

 

GunjanKiratkar_1-1668513064273.png

 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Prutha Joshi
Mega Guru

Hi ,
Navigate to Portal setting on Order Guide --> Select Request Method as "Order" & make sure the "Hide Add to Card" is Unchecked.
Save the changes

Arjun4
Tera Contributor

Thanks a lot @Gunjan Kiratkar , but it is showing only two options, Title and Bootstrap, it is not showing Behavior option

Arjun4
Tera Contributor

Hi @Gunjan Kiratkar

we are not able see option like describe needs and check out also, image attached, is there any way to get them on portal pls?