Best Preparation for CSA exam
Hello Community, Would like to hear your tips to prepare for my first CSA exam.
Forum Posts
Resolved! PDI release
My Personal Developer Instance (PDI) is on the Australia version. How do I release the instance?
Ordering knowledge base categories and articles in a defined manner in `id=kb_search`
Within a knowledgebase, is it possible to organize the order of categories? We are building out a knowledgebase to cover the hiring process which we would like to appear in chronological order. Similarly, I'm curious if it is possible to sort the re...
Knowledge Center not displaying new templates properly
From our Knowledge Admin: We have created a new KA template and added the new fields we need, following the documentation, but when we go to actually add a new article in the Knowledge Center, it looks nothing like the OOTB templates. there are no fi...
CSA & Associate AI System Administrator
How the CSA and Associate AI System Administrator is different from each other and what is the value of doing these 2 certifications rather than just the CSA ?
Resolved! Now Support and stats.do Out of Sync
Hello all! This is likely minor, but I just noticed something odd in our test instance. I was submitting an automated request on the Now Support site and noticed that our test instance showed it was on Australia EA1. We have Australia on our dev in...
Regarding date searches for a specific period
There are fields for setting the start and end date/time.What methods are available for searching for a date that falls within that range (e.g., August 10th)?I am looking for the simplest possible approach.Since users who are not well-versed in Servi...
Formal Appeal – ServiceNow CSA Exam Terminated Before Exam Started
Dear ServiceNow Certification Support Team,I am writing to formally appeal the termination of my ServiceNow Certified System Administrator (CSA) exam attempt, which I was taking through Pearson VUE today at approximately 8:00 PM.I would like to clari...
Best Practices and Learning Path for New ServiceNow System Administrators
What are the most important areas a new ServiceNow System Administrator should focus on to become effective in managing a ServiceNow instance?
Authentication to remote instance failed on PROD after turning on MFA setup
Hi, I just turned on MFA on QA and tried to migrate source changes to PROD and got this error message " Authentication to remote instance failed. The error reported was "Method failed: (https://qa.service-now.com/sys_update_set.do?SOAP&displayvalue=a...
How can one enable classic view in knowledge base to edit articles
Sorry couldn't find the Knowledge Management community under location picker.I am trying to enable the classic view of knowledge article editor as I am not very well versed with the new interface (obviously)I needed help getting this view back:Thanks...
How will we move the OOB scoped application from one instance to another
Hi , I have been working on a project; as per the requirement I am using the OOB applications Quote management model and Source to pay Common Architecture. I need to make some modification on the tables using which will come under these OOB applicati...
Resolved! I am looking for the event trigger logic.
I am looking for the triggers for the following events.I was unable to find them even using the code search function.How are these events created?①ast_contract.approval.inserted②ds_document_version.approval.rejected③ds_document_version.approval.inser...
Next Step to Get a ServiceNow Job?
Hi everyone,I just completed the Welcome to ServiceNow course and created my own Personal Developer Instance (PDI). I'm currently practising basic tasks like table creation, form creation, and exploring the platform.My goal is to get an entry-level S...
Remove Users if No activity in Service-Now
Hello all, I want to remove ITIL role for all the users who has not logged into Service-now for more than 90 days.Can someone tell me how to do this? Regards,Lucky
