Forum Posts
Resolved! is this a violation if we allow a Approver license user to update a specific field on RITM ticket?
is this a violation if we allow a Approver license user to update a specific field on RITM ticket. this field is not a by default filed, it field is created in Catalog item form. and we want that a Approver User can update a filed on RITM before crea...
Flow Designer: 'If' flow logic conusion
Hi all. I have a case where I've built a flow that tracks like this... trigger (service catalog)>get catalog variables>ask for workflow start approval>wait for condition (approval is approved)If 'approved' is 'true'>do the following in parallel (2 sc...
Resolved! Where are errors logged if the REST API returns an error?
I manage two ServiceNow instances.These two instances send and receive records via the REST API.At one point, the status code for a REST action was anything other than 200.The error message from the sending instance included "unknown tag 28," and the...
LDAP sync with Windows AD changing assignment group names
I have a request to update a group name in ServiceNow. We use Windows Active Directory LDAP to manage our Groups. The group that needs to be changed has been around for a while and we don't want to create a completely new group. My goal is to be able...
CSA questions
What action can be performed by selecting the Additional actions menu in Table Builder?A. Schedule a jobB. Duplicate the selected form viewC. Add a new moduleD. Create a database index
Automated Testing
I need to notify ServiceNow Form Owners about continuing or archiving their forms, as these have been inactive due to non-usage for more than 19 months. To streamline this, please help set up an automated process to raise tickets for these owners whe...
Resolved! CSA questions
What are the benefits of building flows using Flow Designer? (Choose three).A.Provides IDE for complicated scriptingB.Provides built-in libraries /API for complex codingC.Automatically populates SLA recordsD.Provides natural-language descriptions of ...
TinyMCE ribbon buttons not showing after being added
I finally got tired of trying to build Knowledge documents without the full ribbon of options, specifically the indent and outdent. I found a document that advised to go into the system properties and in the glide.ui.html.editor.v5.toolbar I added t...
Resolved! ATf testing iframe popup for Risk Assesssment
I am looking for help with an issue. My instance has a popup(I believe iframe) after clicking RISK ASSESSMENT on the CHG form. The form has 7 mandatory fields that have to be completed in it. I am trying to create test steps to test through it but I'...
System Administrator
Just posting something on here as I'm following the system administrator career path. Focusing in on finally get the CSA cert. Any advice on passing it the first time would be great. I'm currently reviewing all the modules along the career path. Than...
How to Remove Full Demo Data from ServiceNow Instance
The current ServiceNow instance contains a large amount of demo/sample data that was automatically populated during the initial setup. This includes sample records such as incidents, users, requests, and other test data that are not required for the ...
Resolved! How to transfer record form information to the service catalog (platform display portal screen)
I would like to copy the field information from the following record form to the catalog item input form: An important requirement is that the catalog item entry form must be displayed in the platform content frame, not in a separate tab or window. ...
ATF Validate Outboud Notification
Hello all, I want to validate an email was send to the members of the assignment group of a record created but I am getting "Could not find email matching conditions:" error. How can I add correctly this validation? Thanks.
Resolved! Announcements in Service Operations Workspace
In Service Now Operation Workspace it is a really useful to have announcements for Priority 1 incidents to make our agents aware of what is happening with Major incidents, but sometimes we have scenarios where we have high priority incidents that ...
