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Resolved! Hide Discuss button for Inicidents form

Hi All! After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it. Thanks for your help!!

Marco33 by Tera Contributor
  • 20174 Views
  • 21 replies
  • 46 helpfuls

Resolved! Employee Center: Topic not showing in Mega Menu

Hi all, I'm just playing with my PDI here since these topic visibilities has been an issue on some of my clients before. In employee center by OOB I have topic called "Technology services". I built a new topic "Transportation", but it is not showing ...

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Miikka_M by Tera Guru
  • 2948 Views
  • 3 replies
  • 1 helpfuls

Knowledge management overview Dashboard

Can the OOB knowledge management overview  Dashboard be updated to only show dashboards/metrics relevant to the user? such as a HR knowledge manager who has benefits content? or will it always show all the knowledge bases and metrics, approvals etc f...

Kass3m by Tera Expert
  • 268 Views
  • 1 replies
  • 1 helpfuls

Resolved! Missing Knowledge Management Overview dashboard

We are implementing Knowledge Management. We've updated to the latest/greatest plugins, but we are missing the Knowledge Management Overview dashboard. I've confirmed the Knowledge Overview (com.sn_knowledge_overview) plugin is installed and up to da...

Teresa8 by Tera Expert
  • 2991 Views
  • 6 replies
  • 4 helpfuls

Page variant condition

Hi All. I'm approaching UI Builder. I create a variant page starting from an existing workspace. I need to show the variant page based on custom condition, but in the variant page condition I can only use table and/or sysId, while I need to set the v...

Fabio Cresta by ServiceNow Employee
  • 986 Views
  • 3 replies
  • 0 helpfuls

Resolved! SNPI - LDAP SERVER SETUP

Hello everyone! I'm doing the course ServiceNow Platform Implementation On demand.I'm doing the exercise  "SNPI - LDAP Server Setup", but I have received the error message when configure the following options for LDAP: RDN: ou=CloudDimensionsDevQuery...

MiriamLC by Kilo Expert
  • 3293 Views
  • 6 replies
  • 7 helpfuls

Course is free but exam is not?

I took a year away from this course to continue with my current job. I came back and everything has changed. Just confirming, the courses are all free now but you must pay to take any exam?

jkourie by Giga Contributor
  • 548 Views
  • 5 replies
  • 2 helpfuls

Resolved! Configure compose email in RITM

Hello Community! I hope you are well! I'd like to know how to set up compose email inside the RITM form like this incident bellow. Thanks for help me always. Hugs.

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Resolved! Study for the CSA Exam

Hello,What is the best way to study for the Certified System Administrator (CSA) Exam? How do I know if the exam will include questions from the Vancouver release vs the Washington release?

CLM by Tera Contributor
  • 2860 Views
  • 11 replies
  • 4 helpfuls

Resolved! Content Filtering-Knowledge check stuck at a question

Hi, can someone assist me on how to pass the question as below ?I have tried multiple times and ways to pass not happening I have tried submitting answers as 1) Roles, 2) Role-Based, 3) Role-Based access management.. still stuck at the same questionP...

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maneeshkrup by Tera Contributor
  • 408 Views
  • 3 replies
  • 0 helpfuls