How to check for deleted records
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‎12-25-2024 09:44 PM
When a record is deleted, some are recorded in the "sys_audit_delete" table and some are not.
Is it possible to restore deleted records that are not recorded in the "sys_audit_delete" table?
I'm looking for a way to restore attachment records after they've been deleted.
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‎12-25-2024 09:51 PM - edited ‎12-25-2024 09:52 PM
not possible unless it comes in Deleted records module
If it's present there then it can be restored.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎12-25-2024 10:17 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎12-25-2024 10:02 PM
I dont think thats possible without ServiceNow Support help. Please find the below KB for more info on this - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1262470
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‎12-25-2024 10:30 PM
The NOW Support article shared with me stated the following:
It seems possible to restore tables that are audited.
I thought that by adjusting the collection record, it might be possible to restore attachments after deletion, but it didn't work.