User is part of assignment group is Active but is not appearing in assigned to field. I have checked reference qualifier for Assigned to field and it says user should have itil role. And the user has itil role but still not appearing Reference qualif...
Hi all,I have one data source, that every time the associated job runs (daily), its captued in an in progress current update set. It looks like, every time its run, this is updated on the entry on sys_data_source: And therefore, is captured in my cur...
Hi everyone, I get a requirement to report on number of emails related to a Case in SN. Or number of actions taken on a case. I know that the related items links case to emails. However, I have hard time to make use of this link in the report. Coul...
Hi, New to SNOW and looking for some advice. I want my agents to have the option to log and close tickets quickly (Incidents). How can I do this? Any help would be appreciated. Thanks
Hi all, I am doing research to see how other companies go about implementing user access requests in ServiceNow. For example, we have a new user form that is for new employees that requests all of the user's access all in one form and channels to the...
Hi there, in the Configure->Form designer, when we have a single section, we can be able to see an arrow to collapse/expand the form section. But when we have multiple sections, it is not getting displayed. I'm trying to have this collapse/expand thi...
Is there a way to restrict the ability to commit and retrieve update sets? Within the system admin group, we're looking to further limit the ability to commit and retrieve update sets to a specified group that is more controlled. Is there any way to ...
Need help in combining sys_user and alm_asset table for reporting I have managed to create report on sys_user table which shows which user has multiple assets (mobile phones) under their name coz as per our company policy only one mobile phone can b...
I have a new form that when the type choice selection = Recruiting Event and after HR Agent sets this to close complete. Existing notification email sent is to accept or reject decision. Existing Business rule - if state is awaiting acceptance. Curre...
This morning we had a 30 minute delay on notifications being created/sent. This affected Incidents, Requests, etc. See attached screenshot example. User was assigned an Incident ay 07:00:31, but the notification did not get created/sent until 07:30:1...
I am looking for a way to display attachments from all approval records associated to the related RITM record (on approval records). Currently, I am able to see all attachments on approval record that are added to RITM record only.For example, say th...
i'm working on developing an order guide where i have a list collector for software. what i am struggling with is an easy way to trigger them when they're selected. i know i can go and do a "included Items" trigger for each one...but we have roughly ...
There are two ways I can see to create a knowledge article:1) From the Navigator - Knowledge->Article->Create New2) From the Create Article button on the Knowledge Homepage. In #1 - the knowledge article form is rendering in Read Only and I don't un...
Hi all, I want to show the tags discovered or manually inputted stored in table cmdb_key_value on the CIs. I have 2 options, namely the default Tags or Key Value related list. Can anyone tell be what is the difference, and which to choose on CI leve...
It seems obvious that USD is the default then when glide.system.locale is blank. So, would it be safe to change the glide.system.locale property to en.US even though we already have years of currency values stored?
