can anyone help me with this script, my requirement is on incident form, i have create a icon near to the caller (reference field) clicking on that icon should popup with records of computer assigened to users selected in caller field<?xml version="1...
Hi, in our CMDB there are about 1 million CIs in "absent" status.Is it safe to delete CIs of some classes, eg: Switchport (398710 CI in "Absent" state)?.For the main classes we don't delete the CIs but we use the states, e.g. "Retired"Thank youClaudi...
I've created a discovery pattern extension for the cmdb_ci_linux_server CI where I lookup several attributes from an external (ldap) source and successfully set the various fields in the cmdb_ci_linux_server record... However I also want to create "t...
Set it to Table Reference in the List Type field.I want to hide the preview icon for the record that is displayed at this time.Please tell me how.
Hi All,I am getting the error message ''You do not have sufficient Privileges to access this knowledge item' while searching for KB article in native view as Global search. Below are the things I have already checked.1. The knowledge base is IT users...
We are having problems with the automatic opening of incidents via ZABBIX, doubling, tripling and even quadrupling the opening of incidents for the same alert.We are suspicious that it started to occur after activating or installing the plugin (Encry...
Hi All,In my instance I have multiple duplicate KB articles with same number. This happened because the current version was checked out and then published and hence two copies were created with same number. Now I have to:1. Identify all duplicate kn...
Hello all,I have separate requests like (1) get a credit card and (2) get a travel account. Those are requests that happen independently. However sometimes a person needs both. Is there a way to create a request called “Get credit card and travel ...
Hi everyone, We want to make custom reports without using Subscription Management app so we are trying to make custom queries/scripts to follow our licensing compliance.Globally, we know that we can use license_subscribed_users and license_details ta...
How to Automatically assign Assignment groups and Assigned to fields using AWA before the assigned accepts the inbox chat.
Hello,We have a 30K rows limit on the emailed export of a list view. Is this increasable on a per user or admin only basis or is it a global system setting?
On some Knowledge articles, Edit button is not visible but only Subscribe button. It is not dependent on Valid to field as for some Valid to dates in the past also is showing the Edit button. Not dependent on category as well. I tried checking in UI ...
Our client wants to have a delete function in service now, they want to delete a ticket permanently from the platform.Please suggest the best recommendation/practices for deleting an Incident. I've gone thru the below prod doc wherein it says only th...
On sys_template, the groups field is no longer allowing the listed Group(s) access to view/apply the template. I tested the user field, and it works as expected. I tried creating a new template as well as modifying current ones, and both times the ...
