Hi, How can we disable an auto-upgrading of a SNOW instance? Also, is there a way to downgrade an instance from Tokyo to San Diego ? We have a SNOW instance that got auto-upgraded to Tokyo release while our Apps were certified on San Diego release a...
Hi, All.We just installed our PA this week and i am still learning how to setup KPII have a requirement to create a KPI in Idea Table in GRC application capturing whether 4 IDEA records per month per client has been submitted, they wanted this repre...
How do you enable an audit trail of changes to the Manager field for records in the sys_user table?
We are reviewing requirements for a custom app that would have both internal corporate users and external users that are not affiliated with our company. Corporate users would authenticate via SSO from azure AD. We would like to allow external user...
Basically just the title, my company would like to use specifically the Knowledge base, but possibly some other tables, for a few different things that they would like to have different prefixing, similar to our old tool. So for example, with the kno...
Hi,Has anyone solved how to make emails sent to ticket visible for the end user in the customer service portal?The end users cannot see the emails they have sent from the portal, only the comments they have posted and the customer visible comments po...
On my customtable form i have field subcategory (choice), choices are desktop, laptop, tab, printers, mobile. and i have created sections for all that choices separately. so if i select desktop only desktop section should be visible, like this for ev...
why incidents are not created after generating alert
Hello,We would like the ability to query the CMDB for a couple of attributes from the application table.Which API should be used for this, and what resources are available for some sample queries, etc?Many thanks in advance for your help.
Hello,I was wondering if anyone has experience with renaming the default OOTB administrator account in a production instance.Our security analyst gives us a list of recommendations on how to make our instance more secure, and this was one of the poin...
Hi yall, I am very new to SNOW and we are trying to configure Employee center so that all of the IT catalog items will be visible on the home page instead of having to search How Can We Help? There is 3 icons showing up in the recommended for you spo...
Could you help me by providing the name of the table that is associated with all servicenow instance?
We are looking to get a report on who the approvers are, for a given list of changes. The change list is derived from filtering on a set of Assignment groups and Planned Start dates
Hi folks, I have a catalog item. So, when the catalog item is submitted, a request will be created.There are two variables in the catalog item.Requested for and Company. So, once the item is submitted, I want to populate the Requested for on the requ...
