FYI, If you want to add a banner notification similar to what ServiceNow has on their support page. We're on Utah, so on the platform navigate to Now Experience Framework > Configuration Settings > UX Banner Announcements. There you can create the ba...
If we're wanting to allow some users the ability to update and resolve records on the Incident table, which role would be best and why? It seems the SN_Incident_Write role would be more limiting while accomplishing the goal while ITIL provides far mo...
Does anyone know how to get a list of the applications that are installed in ServiceNow.Like ITOM, ITBM, GRC, etc...I looked at plugins and there are more that I care to type out by hand (over 900+). Was hoping to find an easy way to find all items ...
Hello, my team here has always used the Classic UI for incident management. It was until recently we implemented the Service Operations workspace and I have had to make small tweaks here and there. Using the Classic UI when we create an incident, we ...
HelloWe discovered while researching a different question that one of the roles in our system (sn_change_cab.cab_manager) was set up originally (some years ago), for whatever reason, such that it is not associated with any group, and users have been ...
Hi all. I have an issue with a catalog item that I have created - due to the set up all questions in the item appear mandatory, and the ones that are supposed to be hidden based on a specific behavior only hide after clicking around in the drop down...
What is the use of html, client script & processing script in UI page
When a user needs to reset their password, or a password was generated and they need to set a custom one, they are directed to a login page at /login_cpw.do. Without creating a redirect and building an entirely new page: How can I edit this page (suc...
I need a background script such that it should provide a list of groups that have ITIL role under two cases.1. ITIL role directly added to the group2. ITIL role contained in another role and that role is added to the group
If a business rule has made changes to several fields in thousands of records. How could it be reverted?
Remediate Duplicate Tasks - I just need to know what table/dictionary item I need to list the assignment group so that as these come in as new tasks they auto assign to that group. Right now they do not assign to any group and are easily missed unle...
Hi everyone -- hoping for some insight regarding a problem I'm having triggering an event to send an email notification.I created an event called "sc_req_item.updated" and I modified the "Update Request Item" OOB Inbound Email Action to fire the even...
Hi everyone, As we know users will be synchronized from AD to service-now. And the updated field on the user table will provide us the time the users got updated from AD. But my manager is asking if I can contact AD team and ask them whether if they ...
Edit (no option to delete my question): Disregard, I found the answer in this article KB0011256. Happy Monday All! I'm hoping someone can provide clarification on the SysAdmin path. Last year, I took, what appears to be, the older "version" of the F...
