I have an end user with itil that is gathering information from last year on incidents opened each month. When he creates the report he is simply going off the incident table and his query is Opened between Jan 1, 2022-Jan 31, 2022 (this changes for ...
I have created 27 KB articles and thought they were being added into my current update set in our test instance. However, when I was done and set the update set state to "Completed", there was not one single article in the set. Can KB articles not be...
How can I add an already established group with roles and users to another group? Groups don't appear in the member list, you can only assign one parent group, and the Edit option isn't available on the Groups tab as it is on the Group Members tab. I...
I have a table name with "AA" and from this table approval is requested through Flow and a table "AA" has a number of fields including file type so The thing is When approval is requested to the approver and go to the approval table a person who ap...
HI Guys we have requirement to create dash board for senior management which shows incidents logged last week , inc resolved last week , changes logged last week etc however is there a way we can create such a dashboard where in user can easily togg...
Anyone willing to share success stories to encourage those who did not pass the CSA exam the first time?
I have a requirement to prevent users from searching for Standard Change Templates within Service Portal Search (and search in general) so that they are required to select them from a menu rather than searching. I have identified the "no_search" colu...
I have a business requirement to prevent certain standard change templates from appearing within search results within the Service Portal search bar. Is this possible?
I'm looking to use the reports feature to pull a report showing the last login of admins on the platform. When I run a report using the Sys_user table, I'm able to view last logins time and date. However, this shows the logins of all users on the pla...
Hi everyone. So, I read this docs page: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/product-catalog/task/t_CreatingModelCategories.html One of the things I'd like to understand better is what happens when you set a pro...
Hi,We have a custom table which can be accessed by users only with admin role. The read and write ACLs return true only for admin users.1. I have created a field in the OOB 'dmn_demand' table referencing this custom table. The value for the field wil...
Hi all, I have created a field on a catalog task table, "Total worked time" which is of Duration field type.So, once the catalog task state is changed from Open to In Progress and until Closed complete, I want to calculate the time duration worked on...
I'm trying to use powershell and the SNOW API to GET tasks from sc_task table. For reference I can pull back RITM w/ no issue from sc_req_item table. To do this i am using the following as example. $table = 'sc_req_item'$value = 'RITM0253310'$pro...
Hi all so i have task on schedule maintenance plan.. I already created custom tables.. and record producer..but i dont know what to do next...am in learning process of servicenow ...can anyone help with task...I attached whole demo task in word docu...
How can I add none-breaking space when exporting data to excel or csv ?