Servicenow CSA Exam
I was wondering if the CSA retake exam is same as the first exam.
Forum Posts
Assignment group field is not cleared if I change the category
I have multiple categories on my Incident form.For 3 of thoe categories, I have an Assignment Rule set that if the category is A, the assignment group should be set to Team A. Similarly for Categories B and C. But for the rest of the categories, ther...
User presence - integrate with Microsoft
Is there any way to integrate with Microsoft to see the Microsoft Automatic Replies (Out of Office) and user presence there? We'd like to be able to see that when we're assigning a case or task, so we can avoid assigning it to someone who is out of o...
Populating location field for users imported via LDAP Scheduled Load / Adding locations
Hi All, I am a relatively new admin for my work's ServiceNow instance. During our implementation a scheduled load was set up to import our employees via LDAP/AD and add them as SN users on sys_user. I was recently asked why most of our users do not...
Resolved! What is the right number for license allocation that ServiceNow will charge?
Hi there, Does anyone have experience in subscription management? Following the KB from ServiceNow I've mapped groups to the ITSM License. But the number "Subscribed User" in the related list is different from the Allocated in the Subscription Manage...
Why am i getting Unfortunately we had no running instances immediately available so we are building
Launching... Unfortunately we had no running instances immediately available so we are building a instance now!Please wait until the Instance State changes to 'Running' or check back shortly.(It may be a few hours for large amounts of plugins and dem...
Resolved! Where is "g_scratchpad" saved?
I plan to use "g_scratchpad" for development from now on.The main use is to read system properties in display business rules,I plan to create and store some variables in "g_scratchpad".Is it possible to store large amounts of data?Also, is the data s...
How to get a list of all users in all groups
Hi everyone Please tell me what the quickest way is to get a list of all users in all groups. Thanks Thereza
Resolved! Create a new catalog item for HR systems
Hi all, I would like to create a new catalog item under HR systems (manage service catalog). Do I need to create an update set for this? or is this not necessary? Thank you, Ecevit
I'm looking for a way to send emails with PDI.
I want to send an email using PDI.I don't think it's possible to send directly from the instance, butIs it possible to send emails using Gmail or a personal email account?I would like to test the email functionality using PDI.
Notification to close change sent when planned end date is in the past.
Hi everyone I am trying to create a notification that gets sent to someone as soon as their change's planned end date has passed. People forget to close changes that has been put into production and I need to constantly remind them. I tried the notif...
Resolved! Error message when creating UI Policy
Hi all, I sometimes get the following error message in a red banner at the top "There are multiple UI Policies with the same Order for this field - their run order is" when i try creating UI Policies/ UI Policy Actions. Any thoughts?
Resolved! Add user criteria to multiple items
Does anyone know of a way to add one user criteria to several items simultaneously?I have not been able to find any posts addressing this question or had any luck on google.Would be a big time saverThanks
Resolved! Get removed list collector item in client script
Hi, We have a list collector and we need to be determine what item was removed from it in an onchange client script. So for example, if the list has 'A', 'B', 'C' in it and we remove 'A', leaving 'B' and 'C, we need to be able to know that 'A' was re...
Looking to track history of who an asset has been assigned to
Hi All, I'm looking to be able to track the history of each asset, as to who it has been assigned to. I can view this individually by clicking the "Activities" tab on the particular asset, but I need a report to show the history of "All" assets betw...
