How to combine several requested items in to one request

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Brian Hofmeiste
Kilo Guru

‎12-22-2022 04:24 PM

Hello all,

I have separate requests like (1) get a credit card and (2) get a travel account.  Those are requests that happen independently.  However sometimes a person needs both.  Is there a way to create a request called “Get credit card and travel account” and it just links to those existing catalog items? That would help me from having to recreate all the workflows housed in the individual requests and put them in this new combined request.  

Thanks all,

Brian 

 

 

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SanjivMeher
Kilo Patron
Kilo Patron

‎12-22-2022 04:38 PM

You can use Order Guide for that, where you can link two catalog item together, which will create one request with two requested items. Below link should get you started.

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/service-catalog-mana...


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SanjivMeher
Kilo Patron
Kilo Patron
In response to Brian Hofmeiste

‎12-22-2022 05:05 PM

Following link should also help you understand it more

https://www.servicenow.com/community/developer-forum/approving-multiple-items-in-an-order-guide/m-p/...

 


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