How to customise Post Incident report

karan15
Tera Contributor

HI ALL 

Need help in understanding if there is a way to customise Post Incident report generated through Incident workbench ? 

1. For e.f if we can remove Related Improvements records as we do not have Improvement module but rather we use RITMs to assigned tasks for actions 

 

2. to add sections or names to sections such as lessons learned under Findings ?

 

Thanks 

 

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @karan15 

 

Greetings!!

 

1 , let find out from where or how this report is getting generated. 

2. Possibly the source is some template and if you get that then make a modification and test.

 

Please mark this response as correct or helpful or solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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thanks , is there a way i can check from where its getting generated ?

Hi @karan15 

 

Not sure about the workspace, but you can check on the problem management Native view as per Problem lifecycle. You will get the idea.  It is mainly from Template only. 

 

Please mark this response as correct or helpful or solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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