Hi everyone,I’ve been working with the Alarm Management Open API in ServiceNow and am trying to customize the mapping for the event severity. Specifically, I want to override the severity field during event creation to always set the severity to "Cri...
Our knowledge manager and his team regularly and specifically add non-breaking spaces to their content when they need specific formatting and have noticed time and time again that upon saving after using the editor to modify the content the non-break...
I was told that this was a "sys admin 101" question so I'm posting here. Please let me know if I should move this elsewhere. I am trying to create an API integration with service now where the API account ONLY has permission to update incidents that ...
Hi all, Can someone explain what is partial and complete deprecation and what are legacy fields? Also what are the outcomes if I opt out off 3DES deprecation and how do I prevent it?
I recreated the text index using the following procedure:https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-administration/task/t_RegenerateATextIndexForATable.htmlTarget table: Knowledge [kb_knowledge]*Thi...
I have a custom table. In the form view there is a call name field (references the sys_user). What I want to is that when the form loads there should be an icon next to the caller name. This icon would allow the user to see the past incident records ...
Hi SysAdmin Forum I am trying the below but am not being successful, need assistance !! g_form.getDisplayValue('priority') not fetching displayed priority value of current open incident form's priority field it is instead fetching the displayed incid...
I have earned the badge for eligibility for the CSA voucher after completing the required courses, but I haven't received the voucher yet. What steps should I take to claim the CSA voucher, and is there anything I need to do to ensure I receive it?
We have a custom API Wrapper which has its own Attachment POST method. It does not seem to be using the system property that controls what kind of file types (extensions) you can upload during a API call. The default Attachment API of ServiceNow stil...
Hello all, There is a Date and time field on a catalog item.So, user selected time should be greater than 2 hours from the current time. So, can you please tell me how can I achieve this? Regards,Lucky
Hey everyone, I want to automate email notifications in ServiceNow so that users get updates when their incidents or requests change status. I’ve tried using notification rules, but some emails don’t seem to send, and others go to the wrong people. W...
Hello Everyone,I want to create record producers within the self service catalog that enable end user s to report incidents.Creating the record producer as a catalog item seems straightforward, however, I'm confused about how to automatically route t...
Hi guys,I'm working on Ui builder and when I am adding a link to destination event handler to the page that I built, it doesn't save it and when I refresh it, its disappears. Could anyone help me resolve this?Any help from anyone on this would be muc...
I cannot clone target and receiving the following error.Which URL shall use as target URL?I am using the one attached and received via email but getting an error
Hello, We have an issue where the option to create a HR Case is greyed out when selecting the service Payroll Query in Agent Workspace selecting other services the create case button is not greyed out. It works fine in Standard UI for Payroll Query s...
