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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Fields missing in backend

Hi All, We have a new workflow, that is using certain fields from the portal. However the fields are not showing on the backend form. there are filled in and I've set the fields to be used in the workflow. but they are not there.Any suggestions? Kind...

BarbaraMM by Tera Contributor
  • 301 Views
  • 1 replies
  • 0 helpfuls

Resolved! unable to see Extends option on a custom table created.

I am trying to create a new table while learning in my PDI(Yakohama version)I could not see the option to allocate or assign this to another table(Task) as a child.Extends option is not visible, any reasons?Thanks in advance 

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Imlearning by Tera Contributor
  • 750 Views
  • 3 replies
  • 1 helpfuls

SNAF 18 hours 19 minutes course access

I have completed the SNAF Xanadu version (12 hours course). But when I try to enroll myself for the SNAF course which is for 18 hours 19 minutes, it does not let me enroll. It keep showing a message 'This content cannot be enrolled in directly'. I ha...

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SreebornaG by ServiceNow Employee
  • 643 Views
  • 3 replies
  • 0 helpfuls

CSA Certification Practice Test

Hello Everyone, Is there a place I can do a practice test or study guide I can use to prepare for the CSA Exam? Thank You

Community Alums by Community Alums  
  • 1080 Views
  • 1 replies
  • 1 helpfuls

Microsoft Teams Channel Two-way communication.

Hi All,  I am exploring the integration of Microsoft Teams channels and wanted to know if there is a way to establish two-way communication with channels created in Teams. The objective is to determine whether a channel is already in use or if an act...

Resolved! manage attachments icon added

Hello everyoneI'm facing a problem and I'm asking for your help. For organizational reasons, we want to display the manage attachments icon on the asmt_assessment_instance table form.Does anyone have any idea how I can do this?Thanks for your help

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michelyabre by Tera Contributor
  • 1783 Views
  • 7 replies
  • 1 helpfuls

Resolved! SPM requirements questions

Hi, I am about to start the gathering requirements phase with a new client about SPM. Which standard questions I have to raise to collect all the requirements that I need?I gently need questions about all ootb processes, such as innovation management...

Tommaso2 by Tera Expert
  • 1205 Views
  • 2 replies
  • 2 helpfuls

What Are Tables and Forms?

The objective of this post is to learn how tables and forms are defined and relate to one another in ServiceNow. The questions are based on the three images below, which present details of ServiceNow interactions. The questions appear after the image...

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LFleming by Tera Contributor
  • 1838 Views
  • 3 replies
  • 1 helpfuls

Resolved! New topics are not visible and existing topics cannot be hidden

Hi,  that's urgent, I have  a demo in 1 hour and 15 minutes.I created new topics with child topics inside but they are not vibile in the ESC portal (last 3):Also, if I try to deactivate the others, they are still visible in the ESC portal. How can I ...

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Tommaso2 by Tera Expert
  • 734 Views
  • 2 replies
  • 1 helpfuls