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What Are Some Overlooked but Powerful Features in ServiceNow?

Hi everyone,As a beginner in ServiceNow administration, I’ve gone through the foundational courses, ServiceNow is huge, and I’m sure there are hidden gems that aren’t covered in beginner courses.What are some underrated features or tools that made yo...

moetechie by Tera Contributor
  • 572 Views
  • 2 replies
  • 0 helpfuls

Performance

do yo have you had problems with the performance of bulk uploads?

GladysF by Giga Contributor
  • 173 Views
  • 2 replies
  • 0 helpfuls

HTML email body into the RITM

I created an inbound action to create RITM var createRITM = true; // Condition to create a RITM (assuming no duplicate check logic is required) var curr_record; // Check if the subject is valid to create a RITM if (createRITM) { // Create the car...

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Merza Lyn by Mega Guru
  • 450 Views
  • 7 replies
  • 0 helpfuls

Windows Service Agent Logon Failure

Hello,We are deploying the agent using SCCM to Windows devices.At test environment everything was good but now that we are pointing to prod we could detect that is deployed/installed but the service eis not running.If we tried to restart the service ...

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Edit default filter on List control is not getting applied

Hi, I'm trying to put filter on the related records of Demand table that needs to be added for a program.When the user clicks on Edit button, the default filter should auto-applied, which is not happening currently. If you observe the list control re...

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Harish74 by Tera Expert
  • 820 Views
  • 4 replies
  • 0 helpfuls

Resolved! Difference between paid and free roles

I believe that a user record must be assigned a role in order to be considered a paid user record.However, there are user records with roles assigned to them among the users created in OOTB.The following users are OOTB users and have roles assigned t...

bonsai by Mega Sage
  • 421 Views
  • 1 replies
  • 1 helpfuls

New State on Catalog Task Breaks Closing Task Workflow

Hi, I created a new state for the Service Catalog task called Tech Services. When the task is in this state, if the user wants to close it, it does not kick off the workflow to close the request and the RITM. The task will close, but the REQ and RITM...

sthrom by Tera Contributor
  • 265 Views
  • 2 replies
  • 0 helpfuls