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How to disable the Metric Definition function to just create Metrics from scratch?

ChuanYanF
Tera Guru

Dear experts,

 

I am currently facing a problem in Metrics functionality. Currently the system must prompt the user to define a metric definition before setting up a new metrics. Is there any way we can disable the metric definition function and just set up everything like the metric properties, frequency, method and etc. Currently the fields are uneditable because it is populating from the metric definition that is linked to. I have disable most of the related business rule but the related fields that are populating from the metric definition table is gone and not editable for now. How can I approach this matter?

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5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@ChuanYanF 

you are trying to bypass the metric definition requirement it seems

but why?

what's your actual business requirement here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yup am trying to do so because currently the requirements for this is my client wants to create a metric from scratch without referring to the metric definition, currently they need to create a metric definition then only create a metric which is redundant steps to them, and the frequency and method and metric properties all cannot be changed after the metric definition is defined or not defined. So is there any way possible to bypass the metric definition and just use the metric level only instead?

@ChuanYanF 

without metric definition system won't know what to perform the further steps.

So I will suggest to follow the OOB procedure

Metric definition tells system on which field it has to calculate

Metrics are just the outcomes of that metric definition

Without metric definition it's not logically correct and system won't know

See below the metrics are created in that script in that Metric Definition script field

AnkurBawiskar_0-1744269636180.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Then if I keep the function of the metric definition but I want to move the data collection details and the approval tabs to the metrics level. How should it be done? Currently, the metric is getting the details of data collection details and the approval from the metric definition but I wish to define it on the metric level instead of the metric definition.

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