Hi all,I have set up an email notification for when tickets/Cases/incidents etc are updated however, I am now having an issue that the person who makes the additional comment are also receiving an email notification, not just the contact on the ticke...
Cases can have multiple tasks. When all the tasks are closed, the call center can then close the case. I need to be able to create a report/widget to show the call center all the cases where the tasks are closed so they can close the case. I can f...
Hi,If the user wants to upload attachments to the ticket, he/she can use the paperclip icon or the drag and drop method. With both methods, multiple attachments (dozens, hundreds) can be marked and uploaded to the ticket at once. Is there any way to ...
HI, what details are logged in SN for a user session (hostname, IP address) and where do these get stored?I couldn't find these in the login item on the events table. Is there somewhere else more session details are stored?
I would like to know whether the last login is updated when an user approves something directly through email (without loging).Thanks in advance.
Hello Everyone, We recently upgraded to Tokyo and one of our users noticed that the paste option is missing when composing an email from an incident. The norm was they would right-click in the body and select paste but only an option to link now appe...
I have a reporting requirement where I want to report on approvals within specific dates every month. The requirement is to run the report on the 8th of the month and include items with an approved date from the 22nd of the prior months to the 8th o...
Hi, i have very little experience in Performance Analytics.We have a requirement to create a 1 PA widget in Dashboard containing KPI in Idea table checking whether customers A, B, C (Customer is a reference field in Idea table that is populated by ...
Have an SLA/Metrics question: The ServiceNow Incident table, out of the box, records the Business Duration of an Incident, making it possible to create a report showing an average using that field. (Mean Time to Resolve/MTTR) Does SNOW, out of the ...
Hi, How can we disable an auto-upgrading of a SNOW instance? Also, is there a way to downgrade an instance from Tokyo to San Diego ? We have a SNOW instance that got auto-upgraded to Tokyo release while our Apps were certified on San Diego release a...
How do you enable an audit trail of changes to the Manager field for records in the sys_user table?
We are reviewing requirements for a custom app that would have both internal corporate users and external users that are not affiliated with our company. Corporate users would authenticate via SSO from azure AD. We would like to allow external user...
Basically just the title, my company would like to use specifically the Knowledge base, but possibly some other tables, for a few different things that they would like to have different prefixing, similar to our old tool. So for example, with the kno...
Hi,Has anyone solved how to make emails sent to ticket visible for the end user in the customer service portal?The end users cannot see the emails they have sent from the portal, only the comments they have posted and the customer visible comments po...
On my customtable form i have field subcategory (choice), choices are desktop, laptop, tab, printers, mobile. and i have created sections for all that choices separately. so if i select desktop only desktop section should be visible, like this for ev...
