How to enable 'edit' button in 'Incidents Caused By Change' related list of change request?

[Pavithra R2]

Hello,

In change request form, I'm not able to view the 'edit' button in 'Incidents Caused By Change' related list. Though the 'Omit edit' checkbox is unchecked in list control of this related list, the edit button is not visible and when the change request is closed, 'new' button of this related list is also disappeared. Screenshot of the related list is attached below.

Thanks

Pavithra

[harigundala]

Hello Mark,

I have a similar requirement, but it pertains to changes. Currently, users are unable to add CIs to a change once it is no longer in the "New" state. I would like users to add CI's to change unless it is closed and to allow admins to add CIs to a change even after it has been closed.

To address this, I have attempted the following:

1. Enabled "Reference Floats" for the task, but this did not work.
2. I can see the edit button, but it does not save the CIs.
3. Modified the create ACL script on the form to allow adding CIs, but this also did not work.

Would you be able to provide any suggestions or guidance?

Thank you,

Hari

[harigundala]

Hello Mark,

I have a requirement where users should be able to add CIs to a change unless it is closed, and admins should be able to add CIs even after the change is closed.

I’ve tried the following without success:

• Enabling "Reference Floats" for the task
• Using the edit button (but it doesn't save the CIs)
• Modifying the create ACL script on the form

Any suggestions or guidance would be appreciated.

Thank you,
Hari