Hi, We have some users that changed names and ended up accidentally having multiple ServiceNow accounts. For some users that have dozens of ticket history under the old name (UserA) and just a couple tickets under new name (UserB). I am thinking we...
We are creating some new catalog items for HR and Payroll. I started with HR and have the catalog item completed, but now I need to hide the data from non-HR users. I created a read ACL as you can see in the attached image. To me it seems like it's s...
Hi everyone, I have created a template (not standard change template) on Change Request table. In that there is an excel file I have attached to that template. But when I applied that template the values are populating but the attachment is not getti...
Greetings:I'm trying to configure Change Management notifications. It appears there is no OOTB notifications to help with these scenarios. I'm not positive if these are merely e-mail notifications, or need to be specific to calendar invites... Can ...
I'm trying to limit the visibility of the state choice value in sc_task. I have added the choices and set dependant values as follows:But the task form is still displaying all values:What am I doing wrong?Thanks in advance!
Hi Everyone, Just wondering if anybody else had a similar issue, following our last lot of maintenance we are not having any nw users inserted from our ldap import/transform. If I change the OU definition so that only a small number of new users are ...
is there a way we can add an additional field from MI tabs of incident to PIR section within workbench?
I have set up Okta SSO for our ServiceNow instance. It appears everything is good with the actual SSO, but the trick is this SSO is only used for a small amount of our users. We use Microsoft for our main SSO. That being said, I need to find a way th...
So lately our vulnerability team contacted us and informed that there are. some Vul tickets that are not auto closed even tho the Vit for those tickets is closed
Hi. For some reason, the Catalog Home (sc_home) portal page is displaying a different background colour to all the other pages. How do I change it to white like all the others? Thanks!
Hi, I am trying to automate the incident form to autosave whenever the end user fills out the "assigned to" field. I am thinking this should be an OnChange client script but I am struggling with the scripting aspect of this. Any help would be very ap...
Hi,Is it possible to setup a filter search to retrieve Work Notes that have been entered by a specific person? Many thanks in advance.
Hello,In our installation exit "MultiSSOLogout" is active-false and "MultiSSOLogoutV2" is active-true. so is their any difference in both property or both are same? Thank You!
I need to create recurring change ticket
Hello,A user missed the due date assessment and wants to take it again, from a demand.How I can resend him this assessment ?Thank you
