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Service Portal to OOB state

Is there a direct way to return the Service Portal back to the Out of Box state?   Previous admins implemented several customizations on our Service Portal that it's created a mess and we need to revert the portal back to its OOB version.  Has anyone...

User175049 by Mega Guru
  • 258 Views
  • 1 replies
  • 0 helpfuls

Resolved! User report with group membership

Hi Everyone,I'm after some advice on how to configure a report showing users that meet a certain criteria, which also shows which groups they are a member of. The user criteria is all fine, it is just how to include the group memberships which I am u...

Dean1 by Tera Contributor
  • 577 Views
  • 1 replies
  • 1 helpfuls

Transform Map scripts - best practise?

Dear All, I have a Transform map that is used to create contacts against accounts in our CSM system, the transform map has account numbers and contact details.  Now I have an onBefore script that is used to check certain conditions: - does the contac...

Major Incident-Post Major Incident Review

We are trying to improve our Major incident process and I would like to ask what other companies are doing for post Major incident review process.  Example:  We have a major incident (MI), it has been resolved and we have closed the MI ticket.  We th...

bcrose623 by Tera Contributor
  • 1356 Views
  • 2 replies
  • 2 helpfuls

Resolved! New Module

Am fairly new to ServiceNow and wondering how to create a new module that lists records from a table that are assigned to me.

Misgun by Tera Contributor
  • 1353 Views
  • 3 replies
  • 2 helpfuls

Want to force custom URL instead of service-now.com URL

We have used ServiceNow's custom URL feature to create a custom URL for our instance, so instead of https://myschool.service-now.com, we can use https://servicenow.myschool.edu. However, ServiceNow doesn't force that URL, so users can still opt to us...

Resolved! Notification When Inbound Emails Stuck in Queue?

Hello, We currently have our instance setup with inbound actions to automatically convert inbound emails to their respective applications, thus creating a ticket. Following recent issues, we realised that on occasion these emails were not processing ...

Calculation field on the Preferences tab for Projects

This field is "read only" for all except admins and defaults to Automatic They would like it so they can pick when the project is first created and they understand that once they select Automatic, it can't go back - they just want the ability to pick...

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terrieb by Tera Guru
  • 318 Views
  • 2 replies
  • 0 helpfuls

Show data on a form from another table

I'm trying to pull related data from one table onto the form for another table. I've been reading over previous similar posts but still having trouble. I'm new to scripting so I can't quite interpret what I'm reading to adapt it to my needs. Here's w...

Jamie Sherry by Tera Contributor
  • 2909 Views
  • 5 replies
  • 3 helpfuls

Resolved! Set Password -UI Action

How can I grant access to other users than admins to use the Set Password -UI Action on the user form? For instance could be the user_admin role. Currently it only says "Security constraints prevent access to requested page", when a non-admin user tr...

Review admin roles

Hello admins, developers and architects  I am looking for a way to review admin roles in our instance and hopefully create some documentation that will assist in determining permission The goal is to roles that are grandfathered and those that are lo...

Cynthia19 by Tera Contributor
  • 983 Views
  • 4 replies
  • 1 helpfuls