Resolved! How to log history of manager change for user records
How do you enable an audit trail of changes to the Manager field for records in the sys_user table?
Forum Posts
Resolved! Need multiple authentication methods
We are reviewing requirements for a custom app that would have both internal corporate users and external users that are not affiliated with our company. Corporate users would authenticate via SSO from azure AD. We would like to allow external user...
Is it possible to have different prefixes on the same table?
Basically just the title, my company would like to use specifically the Knowledge base, but possibly some other tables, for a few different things that they would like to have different prefixing, similar to our old tool. So for example, with the kno...
Resolved! Emails sent to ticket visible for end user in the customer service portal
Hi,Has anyone solved how to make emails sent to ticket visible for the end user in the customer service portal?The end users cannot see the emails they have sent from the portal, only the comments they have posted and the customer visible comments po...
client script, show/hide section
On my customtable form i have field subcategory (choice), choices are desktop, laptop, tab, printers, mobile. and i have created sections for all that choices separately. so if i select desktop only desktop section should be visible, like this for ev...
Resolved! why incidents are not created after generating alert(alert management rule)
why incidents are not created after generating alert
Resolved! API to query application data from CMDB
Hello,We would like the ability to query the CMDB for a couple of attributes from the application table.Which API should be used for this, and what resources are available for some sample queries, etc?Many thanks in advance for your help.
Resolved! Renaming OOTB admin account
Hello,I was wondering if anyone has experience with renaming the default OOTB administrator account in a production instance.Our security analyst gives us a list of recommendations on how to make our instance more secure, and this was one of the poin...
Unable to view catalog items in Employee center
Hi yall, I am very new to SNOW and we are trying to configure Employee center so that all of the IT catalog items will be visible on the home page instead of having to search How Can We Help? There is 3 icons showing up in the recommended for you spo...
What is the name of the table that holds all portals
Could you help me by providing the name of the table that is associated with all servicenow instance?
We need a report on who has approved a list of changes
We are looking to get a report on who the approvers are, for a given list of changes. The change list is derived from filtering on a set of Assignment groups and Planned Start dates
Populate Requested for on the Request from Business rule
Hi folks, I have a catalog item. So, when the catalog item is submitted, a request will be created.There are two variables in the catalog item.Requested for and Company. So, once the item is submitted, I want to populate the Requested for on the requ...
Resolved! Inbound action rules generating two incidents instead of one
Hey Guys, We have an inbound action set up to create incidents and I just set up a new actions to capture emails containing set of words and make those incidents high priority ones. Problem is, both my inbound action rules are running at the same ti...
User's roles does not show up in User table
Hello, so I'm new to the Service Now platform and I'm not sure why this is happening. I created a new user in the sys_user table, and I set his role as ITIL, but in the sys_user table, when I search up the user, his role doesn't appear in the Roles f...
