How to add new drop-down values to the field
Hi team,I'm new to ServiceNow, I would like to know How to add new drop-down values to the'' State'' field and make sure it is only applicable to particular Incidents/request types. Thank you,CB.
Forum Posts
Unable to use Action Status Code as condition in Flow Designer
Hi, so I'm trying to add an error handler for when an email is inconsistent to do some other process.The case is that the email address on the user had a blank space like: address@email address.com so the flow would crash and not continue with other ...
Resolved! Question about Export Sets
We are exploring ServiceNow's Export Set capability as a means to export customer specific data sets. In our custom CSM application, multiple customers use the same instance and application. We have a custom data model that segregates customer A's ...
Resolved! Configuring External Search Source in Employee Center
Hello,Following this article - https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/search-sp-advanced-ext-kb.html I have created the below Search Source to lookup Knowledge Articles in another instance of Serv...
Application Scope Icon
Hello,I have created a new user and I provided admin privileges. When I login with this user the application scope icon is missing from the top right of the screen. Using the default admin user I can see the icon without any issue.Should I have any s...
Issues with glide.ui.session_timeout
We recently upgraded to Utah and are running into odd issues.Users are reporting that sometimes when they update a record, instead of saving the record, it will refresh, and they'll be in a new (blank) record.I've narrowed it down to users who are op...
Resolved! Filter Hardware CI list on incident form
I am looking for a way to filter the Hardware CI lookup list on an Incident record to show only the caller's assigned assets. Currently it shows all configurations items for all users. Our Support techs would have an easier time populating the fiel...
AD Thumbnail Photos not importing using LDAP Import
I am using this article to attempt to import thumbnails from Active Directory (LDAP): https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597756 However when the script runs, it is skipping this section below. I used logging to id...
User not able to create template via template_editor_global role using toggle template bar option
I understand template_editor or template_editor_global role is required to create and edit templates. Earlier user didn't had any of these roles so whenever the user clicked toggle template bar he was only getting option to choose templates that are ...
UsageAnalytics Count - Some records not being created
Does anyone know what functionality (Scheduled Job or other) creates the records on the usageanalytics_count table? I have an issue where an environment was upgraded to Tokyo and since then, then the UsageAnalytics Count record for the sys_user table...
Resolved! groupName = gs.getProperty: How to get the equivalent property of a group
I am modifying our Standard change workflow, where the group approver is by country.These are the group name by country. How can I get or find the group name property of each group?Because I am going to use this script, just need to replace all the '...
Autopopulate short description and description from Service catalog to Request table.
I want to auto-populate short description and description from Service Catalog page with maintain items to add some fields. So as you know, after submitting the request from service catalog page, first request is created and in that request, request ...
How to update incident and ritm work notes and/or additional comments with form field value.
When certain Incident or RITM form fields are updated/changed, I would like that update record to be made available on the work notes and/or additional comments. Does anyone have an idea how to achieve this task?
Resolved! import VIP users
Hello All I have been given a list of over 200 VIP's that need to be enabled how can I do this in bulk, also we tend to have a few VIP's added almost weekly is there a way to automate the process please?
Resolved! Create an approval record from a UI Action
Hi, I am trying to create an approval record from a script in a UI Action, but I cannot get it to create with all the field values submitted. When I run the following script from the UI action it creates the approval record but only sets fields ‘stat...
