How to send survey to a user once per a week
Hello All, We have a requirement to send survey to user once a week for all his incident resolved in that week
Forum Posts
Start Guided Tour from URL (module)
In previous releases, we were able to navigate/begin guided tours via URL. We created an "ITSM Tickets" application menu with a "Fulfiller Tours" separator to group similar tours. Each tour had a module of Link type "URL (from Arguments)" which woul...
how to restrict admin to grant admin roles to user profiles.
After UTAH upgrade, Admin was trying to add the admin role into user profile. the role has been added but it didnt show any error message like "user 'xx' without admin\security_Admin is not allowed to grant admin/security_admin containing groups". bu...
Resolved! Anyway I can get my instance restored?
My instance went inactive last week and they hit me with the notification during the 3 day holiday weekend so I didn't have enough notice to reactivate it. Is there any way that I can have it restored?I have some work in there that I didn't back up y...
Validation on catalog variables
Hi, I am new here and new to ServiceNow.I am currently learning flow designer and have a question about validation on a Catalog variable. I have created a Catalog item that has a flow process engine. The Catalog item collects data for new services i...
Some tips and steps that have helped me troubleshoot issues effectively
Effective troubleshooting often involves a systematic approach, patience, and the ability to gather and analyze relevant information. By following these steps and leveraging available resources, you can increase your chances of identifying and resolv...
Resolved! Find out how many flows use a subflow?
Is there a way to see how many flows use a subflow? Similar to the "Contained by" count on Roles or Variable Sets.
Resolved! How to set the RITM to auto approve is the requested by is the approver himself through client scrip
I have a request where the user wants that if the requested by is the approver himself, the request should skip the approval and go to next level of approval. is that possible to achieve via client script?
Read Only Role setup for Auditors
Hi all,I have a few auditors that need to look at Servicenow transaction data - for example, Incident, tasks, etc. Is there a way to configure these guys as 'ReadOnly' role in Servicenow, then they do not have a chance to change any data by mistake?
Using Log Entry [syslog] and Application Log Entry [syslog_app_scope]
I am logging with "gs.info("~~~~")" in incident management.Logs are recorded in the "syslog" table.I found the "syslog_app_scope" table one day.I want to manage it as an application log, so instead of "syslog",Is it possible to use the "syslog_app_sc...
Best way to recover deleted records?
We had been purging old records (tickets) from our instance using a custom job. Now... we need to recover a bunch of them (numbering in 1-2 million range). As far as I can tell, we have the following options:1. Undelete Records from the sys_audit_del...
CMDB Compliance report is not showing correct result
I have seen that in CMDB Compliance, some OOB templates are already present for Server class. I have created a compliance rule for Windows Server(cmdb_ci_win_server) table. However, when I executed the compliance job and check for the result in CMDB ...
how to get the file attachment which is generated as pdf from another table
I have a table "AA" which is having a file attachment in pdf and the pdf file is not under any field which is just generated pdf in another business rule and put on the header of the record. so now I want to make this pdf file to use again in anoth...
Strange behavior on save on string field
Hello Community!Maybe anybody faced similar issue while I try to make a save/update on a string field on record form:- numbers with more than 10 digits are converted and saved as 2147483647,- strings not being saved at all (it's cleared after the for...
Journal Input and Journal Variable
Can anyone help me to understand the difference between journal input and journal variable
