Is it possible to access variables in work notes or task templates ( for incident, request items, tasks)? I am not an admin of any kind but an ITIL or service fulfiller role within my instance. Looking to use variables in task templates or in work n...
I'm working with a catalog item that has a rich text label variable that needs to appear mandatory. I've seen how to do this if check boxes follow the label, however there are no check boxes. Thank you!
Hello,I wanted to write custom SQLs which are not simple joins. This SQL will be join of pm_project and another custom table. I need to do union ALL with multiple sqls. Is there a way where i can write such SQL views (the way we would in a standard S...
Hi - I'm seeing a lot of errors in our non production logs that look like the following ones: EmailReader: Email Account record with sys_id 'b695c10000001010fde885507e4bcb26' either cannot be found or its inactive. Email Read cannot be processed. ...
Hello Everyone, There are some existing data on the [cmn_location] table, [sys_user] table, and [core_company] table in my company's development instance, verification instance, and commercial instances.I would like to know if it is possible to delet...
Currently the organization I'm working at is going to move from the Service Portal offering to Employee Center but we have a 'name' for our Service Portal that isn't just Service Portal, we call it Element Assist. I'm curious what other organization...
Hi, We have a catalog item that contains a group reference field and a user reference field. We need to filter the user field based on what group is selected in the group field (only show the users from the selected group). I have tried creating a sc...
I am not being presented the option to select the OAuth 2.0 Authentication type in the Email Account Record. I have followed the documentation Followed https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_S...
On certain forms, the Configure option is missing from the context menu, and I cannot figure out how it might have gone missing or what is turning it off for only certain forms. It does appear on Requested Items. Any ideas? I've checked ACLs, busines...
Hi everyone I would like to draw an extract of all categories/subcategories of the following tables:IncidentService RequestProblemChange Is there a way to see it in hierarchical order? E.g. in the Incident table we have a category 'Accessories' and ...
Hi I would like to create a report that shows all changes that has been left open 7 days after implementation date/planned end date. I used the relative operator but struggle to get it to show the correct info. Any guidance would be appreciated, than...
Is it possible to write a query to check for all tickets that went through a certain assignment group during its reassignment journey, like get a list of all tickets where it passed through was a certain group? So, if a query was initially in assign...
Hello All,I have a group called "ServiceNow Support" that contains the admin, security_admin and itil roles assigned to it. when I add users to it, including myself we're not inheriting the roles, I have to add directly to the user record. I'm curren...
I'm Dabeer Ahmed, an enthusiastic professional with 14+ years of experience in ServiceNow. Seeking to deepen my expertise, I'm interested in enrolling in advanced level learning programs. I've heard that ServiceNow offers learning credits to access t...
Is someone able to confirm my understanding please? If I haven't got this right, then could you provide a business relatable example that's easy to understand please? A service commitment is a promise between a provider and a customer. For example, w...