How to get Support if Support is not working?

[Rick Kuijpers]

Trying to open a Case in Now Support. Form shows weird text, does not allow input and keeps 'searching for recommendations'. Continue button does not work.

Assist is not very helpful either

How do I get support when the Support options are not working?

[Dr Atul G- LNG]

Hi @Rick Kuijpers 

It looks like a browser issue. Did you try using a different browser or clearing the cache? If the issue persists, please reach out to your SN account manager, who can assist you further.

[Ankur Bawiskar]

@Rick Kuijpers 

I have faced similar issue in past.

Try logging out and login again and also try in other browser.

It should be an intermittent issue.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Rick Kuijpers]

Thanks for the replies. I did log out and log back in. No change. A colleague working on a different system in a different location has the same issue. Will try another browser, and incognito mode, and report back.

[Dr Atul G- LNG]

Hi @Rick Kuijpers 

Get involve your SN account manager.