How to get Support if Support is not working?

Rick Kuijpers · 3 weeks ago

Trying to open a Case in Now Support. Form shows weird text, does not allow input and keeps 'searching for recommendations'. Continue button does not work.

Assist is not very helpful either

How do I get support when the Support options are not working?

Dr Atul G- LNG · 3 weeks ago

Hi @Rick Kuijpers

It looks like a browser issue. Did you try using a different browser or clearing the cache? If the issue persists, please reach out to your SN account manager, who can assist you further.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar · 3 weeks ago

@Rick Kuijpers

I have faced similar issue in past.

Try logging out and login again and also try in other browser.

It should be an intermittent issue.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Rick Kuijpers · 3 weeks ago

Thanks for the replies. I did log out and log back in. No change. A colleague working on a different system in a different location has the same issue. Will try another browser, and incognito mode, and report back.

Dr Atul G- LNG · 3 weeks ago

Hi @Rick Kuijpers

Get involve your SN account manager.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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