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How to get Support if Support is not working?

Rick Kuijpers
Kilo Sage

4 hours ago

Trying to open a Case in Now Support. Form shows weird text, does not allow input and keeps 'searching for recommendations'. Continue button does not work.

RickKuijpers_0-1765547970184.png

Assist is not very helpful either

RickKuijpers_1-1765548008442.png

 

How do I get support when the Support options are not working?

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6 REPLIES 6

Rick Kuijpers
Kilo Sage

4 hours ago

Different browser (Edge), incognito/private mode. Same issue.

 

My question was not so much how to resolve this (although it would help the situation 😉) but rather how to get in touch with support when their regular channels are failing. Any thoughts? 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Rick Kuijpers

3 hours ago

In my view, the SN account representative acts as the point of contact in this case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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