Pin icon doesn't show up in sidebar discussion

jarago · ‎08-03-2023

Hello,

I'm having trouble with the header in my instance. When I click sidebar discussions the pinned icon/ image only appears when I hover over it. I want it to be visible so others can see. I don't have this problem with the help icon. Any tips?

Thank you!

GarrettCh · ‎04-26-2024

Hey Jarago,

Unfortunately I was having this same issue after we applied our brand theming to the platform. After searching through theming pages we have come to conclusion that the icon styles share the same styling as your favorites data pill star. We were unable to locate the exact property, and have come to a conclusion that its not available to change. We also had a case with SN and they are unable to support the custom themes. Reading similar articles it talks on how VA is unable to change besides through theme builder, so leads to thinking sidebar discussion is the same. They suggest to put an enhancement in for control over features like sidebar. Hopefully this helps!

If any SN UI experts are able to determine what property controls the ".sn-collab-chat-menu-header .sn-collab-chat-menu-header-actions .collab-chat-menu-action" element. That would be the property to change.

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evanrichard · ‎08-03-2023

Hello, that is odd - OOB functionality has the pin, magnifying glass, and name there by default. Have you created any new themes that may be the same color as the the icons? Try to switch back to the default theme to see.

jarago · ‎08-04-2023

We created custom themes, but it shouldn't be interfering with the icon. The only theme where everything shows up correctly is the ServiceNow one. It doesn't even show the magnifying glass when I hover over it in the other themes. Do you any suggestions where I should look to fix it?

evanrichard · ‎08-04-2023

Hey Jarago,

I am confident this is due to the theming colors you have selected. I would try to adjust some of the theme colors in your custom theme to bug test.

jarago · ‎08-04-2023

Do you know where I should go to change the background when I click sidebar discussions or change the icon color? I realized the magnifying glass is also there just doesn't have the background color the pin icon does when I hover over it.