How to migrate the data from a third party ticketing tool to Servicenow

[sanga2]

HI All,

We have a requirement where we need to migrate the data from a third party ticketing tool to servicenow. 

What is the best format we can take the data in order to migrate in to our servicenow instance. what are the best practices we need to follow.

Thanks in advance.

[Harish KM · Accepted solution]

Hi @sanga2 it depends on the other system how they can connect to Servicenow

You can integrate servicenow with 3rd party systems using following methods :

1. Direct data source integration : DB/ FTP etc (import web services)

2. Web Service Integration : SOAP/ REST

[sanga2]

Is integration a better solution than importing using data load in servicenow as we are completely migrating it to servicenow?

[Harish KM]

Hi @sanga2 both ways you have to do set up and configuration,

Manual way still you need to create transform map with all the field mappings and validating excel sheet with correct data which can cause human errors.

[iamkurt]

@Harish KM-

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@Harish KM wrote:

Hi @sanga2 both ways you have to do set up and configuration,

Manual way still you need to create transform map with all the field mappings and validating excel sheet with correct data which can cause human errors.

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You mean to say is there any other way where there can be no human errors?