How to prevent users from closing an Incident if there are active Child Tasks?

[MOHAMEDYASA]

how to prevent it using flow????

[GlideFather]

Hi @MOHAMEDYASA,

there are plenty of options, but a business rule might be the best one.

You can get inspiration from this post 

[BharatC]

Hello @MOHAMEDYASA ,

Servicenow Best Practice : use followings

->Before Update Business Rule
->state changesto closed or resolved

use below script

var childTask= new GlideRecord('incident_task');
childTask.addQuery('parent', current.sys_id);
childTask.addQuery('active', true);
childTask.query();

if (childTask.hasNext()) {
gs.addErrorMessage('You cannot close this Incident because there are active Child Tasks.');
current.setAbortAction(true);
}

Please click on 'Helpful' button if it helped you.

[Ankur Bawiskar]

@MOHAMEDYASA 

flow will run in backend and not UI side.

You need to add before update business rule so that whenever user tries to close INC it checks Active tasks

Something like this

Before Update: Condition -> State [Change to] Closed

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var gr = new GlideRecord("incident_task");
    gr.addQuery("parent", current.sys_id).addOrCondition("incident", current.sys_id);
    gr.addActiveQuery();
    gr.setLimit(1);
    gr.query();
    if (gr.hasNext()) {
        gs.addErrorMessage('You cannot close INC as there is active open incident task');
        current.setAbortAction(true);
    }

})(current, previous);

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[BharatC]

Hello @MOHAMEDYASA ,

Using Before business rule is servicenow best practice,

But if you must use the flow then i have attached the screenshots.

Please click helpful if this post helped.