How to provide read only Access to User for ITSM Modules

[ASHOK PALADUGU]

Hello,

I have a situation where User(Audit Team) need read only access to the ITSM [Incident, Problem, Change & Request management].

I created a Group with sn_incident_read, sn_problem_read, sn_change_read & sn_request_read roles and added user to the Group. Upon impersonating the user profile - Cant Notice the Global Search bar on the Instance. 

or Should I add the role busniess_stakeholder role to the user.
Please advise on this user access.

Thank you.

Ashok. 

[SeifElDin]

Have you tired adding snc_read_only role instead of individual roles?

[Upsilon · Accepted solution]

Hi, 

OOB the global search is available for these roles itil,text_search_admin,admin.

1- You can update the sys_property (glide.ui.can_search)  to allow the audit team by adding one of roles (sn_incident_read, sn_problem_read, sn_change_read & sn_request_read) 

Regards

[satya]

update sys_property to snc_read_only. 

Double-check that the user has the necessary permissions to access the Global Search bar.

If the issue persists, you can use debugging tools.

also look at this KBarticle https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748343

give a thumbs up if this helped. thank you