How to revert a changes made by business rule on a table?

kapil_madan
ServiceNow Employee
ServiceNow Employee

If a business rule has made changes to several fields in thousands of records. How could it be reverted?

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kapil_madan 

 

May I know what changes you want to revert? Like fields or states,. Because change is not much easy to revert and upon your case community will be able to help you.

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Dr. Atul G. - Learn N Grow Together
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kapil_madan
ServiceNow Employee
ServiceNow Employee

Changes made to fields

@kapil_madan 

 

Do you have single record which got updated or there are multiple records which got updated by business rule?

 

Thanks,

Manjusha Bangale

Vaibhav
Mega Guru

Hello @kapil_madan 

 

There is no as such way to rollback updates made by BR after successfully execution, but in your case you can access important fields previous data from audit history.

By the retrieving audit history you can assigned same values again to requested records.

Use Fix Script to update record and make sure audit is enabled for that table or fields before proceed.

 

Please mark my answer helpful and solution accepted if it serves the purpose..

Thanks,

Vaibhav