How to revert a changes made by business rule on a table?
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‎09-22-2023 01:54 AM
If a business rule has made changes to several fields in thousands of records. How could it be reverted?
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‎09-22-2023 02:27 AM
Hi @kapil_madan
May I know what changes you want to revert? Like fields or states,. Because change is not much easy to revert and upon your case community will be able to help you.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎09-22-2023 02:28 AM
Changes made to fields
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‎09-22-2023 02:36 AM
Do you have single record which got updated or there are multiple records which got updated by business rule?
Thanks,
Manjusha Bangale

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‎09-22-2023 02:37 AM - edited ‎09-22-2023 02:50 AM
Hello @kapil_madan
There is no as such way to rollback updates made by BR after successfully execution, but in your case you can access important fields previous data from audit history.
By the retrieving audit history you can assigned same values again to requested records.
Use Fix Script to update record and make sure audit is enabled for that table or fields before proceed.
Please mark my answer helpful and solution accepted if it serves the purpose..
Thanks,
Vaibhav