How to assign duplicate tasks to an assignment group automatically as they are created?

ssalamone81
Tera Contributor

Remediate Duplicate Tasks - I  just need to know what table/dictionary item I need to list the assignment group so that as these come in as new tasks they auto assign to that group. Right now they do not assign to any group and are easily missed unless I remember to manually check.

Thank you,

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ssalamone81 

 

If I understood correct, you can do assignment 

- Via Assignment Rule

- Via Workflow / Flow

based on conditions / task type etc.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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2 REPLIES 2

Bert_c1
Kilo Patron

Hi @ssalamone81 

 

I'm not sure what you mean by "Remediate Duplicate Tasks". I do see "Remediation Tasks" under "Vulnerability Response" navigation menu module. the "All" menu option there takes me to a list of 'sn_vul_vulnerability' table records. I see there is also a similar table 'sn_vul_app_vulnerability'.  Both are extended from task and that table has the 'assignment_group' field. 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ssalamone81 

 

If I understood correct, you can do assignment 

- Via Assignment Rule

- Via Workflow / Flow

based on conditions / task type etc.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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